In May 2006 joined Air Products plc, providers of Gas & Chemical Solutions worldwide, Industrial Gas Plant Design. Based at Air Products European Headquarters in Hersham, Surrey, UK.

July 2008 - March 2010: CAD Systems Specialist

Joined Air Products as a permanent full time employee. Providing helpdesk support “level 2” support as part of the Global Phoenix Help Desk (supporting Intergraph suite of tools: SmartPlant Instrumentation (SPI), SmartPlant P&ID, SmartPlant Materials - known under the umbrella term of "Phoenix" tools internally within Air Products together with Aspen Zyqad). Level 2/level 3 support via Global STAC support (helpdesk/troubleshooting) - Project Lifecycle Management (PLM) tools using UGS/EDS Teamcenter v7 (now part of Siemens) - known as STAC & eSTAC (web) within Air Products, together with involvement within the STAC IT team (Infrastructure support & testing including upgrades & Citrix support). Chair regular STAC IT/Power User Forum discussion sessions with users.

March 2009 - dedicated Global STAC Level 2, STAC IT level 3, Citrix Metaframe support & Phoenix level 2 support. 

May 2006 - July 2008: CAD Analyst

Working within the ACES CAD Systems team, part of the Global IT organisation in a contract position. Involved with Engineering development projects, providing CAD Support (Intergraph tools including PDS/Isogen, Bentley MicroStation/PowerDraft Computer-Aided Design applications, AutoPIPE & Alias Piping Solutions) together with Helpdesk Management & reporting.

Overview of the CAD Analyst role

Providing CAD Support, CAD Support Hotline Troubleshooting & PDS Project Set-ups.

Working with teams based in North America, Europe & Shanghai, China.

Supporting Bentley MicroStation & Bentley PowerDraft users together with Alias Piping Solutions, Intergraph PDS (Plant Design System), Bentley View, ISOGEN, MathCAD (Engineering Calculations), RIPAC (Estimating & Cost Planning) and Transoft Solutions AutoTURN (Roadway & Vehicular flow for Plant Design) applications.

STAC Helpdesk and Phoenix Helpdesk support.

Helpdesk system based on BMC Software's Remedy IT Service Management AR System technology.

Using DELL Hardware, Microsoft Windows XP Pro Operating Systems, together with Microsoft Office 2003 applications & Citrix Networking Solutions.

Updating of ACES CAD Systems Intranet pages (using Microsoft Content Management Server - CMS) together with adding to Air Products Online Share documentation (using Microsoft SharePoint).

Supporting specialist graphics technology including Matrox Graphics DualHead2Go.

Project Archiving (DVD/CD media, indexing & off-site storage). Project Collaboration & FTP Site Transfer of Project Data with third parties, Excel documentation tracking of collaboration activity.

Working with systems including Frameworks, SmartSketch, SmartPlant P&ID, SmartPlant Materials (SPMat) (MARIAN) (Integrated Material Management System).

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In April 2005 joined Business Travel Management as "ICT Manager" based at BTM's head office in Woking, Surrey, UK. Responsible for managing a busy helpdesk and IT team providing support at the Head Office location together with 15 regional Business Travel Centre's located around the UK including offices in Northern Ireland, Scotland, Wales, throughout England and until December 2005 offices in the Isle of Man.

BTM are a Travel Management company specialising in providing bespoke Travel packages to suit a clients Business needs.

Working closely with MyTravel Group plc support services.

Supporting Rack based Compaq/HP and Fujitsu-Siemens Server Technology, Dell desktop with Toshiba and Samsung laptop technology. 

Server Operating Systems including Windows NT4 Server/Advanced Server, Windows 2000 Server and Windows Server 2003. Desktop Operating Systems including Windows 2000 Professional and Windows XP Professional running Microsoft Office'97/Outlook'98, Office 2000 and Office XP.

Network Printing via HP JetDirect and HP Web JetAdmin IP printing technology.

Managing BTM entry's within MyTravel's Rochdale Data Centre's Microsoft Exchange 2000 email server, distribution lists and user contact details. Spam controls provided via MyTravel's Barracuda Networks technology.

Bespoke Database applications running Oracle 8i Enterprise technology. Travel industry packages including Galileo, Focalpoint and Amadeus travel booking systems together with Elgar Rail Ticketing System. TIMES 3 "Management Information Solutions" supported by NextGen Computing, Net Trans Services, RailPlanner technology provided and supported by Travel InfoSystems and RADIUS with Radius Wheel Technology.

Business Solutions provided and supported by ProCon Solution based in Denmark including Pro:TAS, Pro:BSP and Pro:TAS Finance applications. Reports produced using Crystal Reports 8.5 & Adobe Acrobat (PDF).

Payment systems from Streamline, transactions via AMEX and Diners Club.

IT Support "Help Desk" Intranet site updating using Macromedia Dreamweaver MX with integrated databases.

Supporting Woking Head Office Avaya "SDX" INDeX Phone Systems and Programming.

Web filtering tools using customised SurfControl application (running on a Windows 2003 Server/ISA Server 2004 platform).

Veritas Backup Exec software application used in conjunction with Compaq SDLT internal tape drives, providing daily, weekly and monthly scheduled security backups with off-site storage of archived tapes.

McAfee Virus Protection Management & Distribution (in conjunction with System Scheduler/PsExec from Splinterware & Sysinternals).

Internet access provided by Microsoft ISA Server and network connection via CISCO Systems routers working closely with MyTravel Group's Comms Teams.

Automated Microsoft product security updates using Windows Server Update Services.

Remote support using VNC, DameWare "Mini Remote Control", Cisco Systems VPN applications and "FREEping" technology from tools4ever.

Supporting/Configuration of Blackberry handheld devices via Vodafone Network in conjunction with the Rochdale Data Centre IT Support Team.

PC Hardware & Software Troubleshooting utilising Norton Utilities & Norton Ghost, GetDataBack, Lavasoft Ad-aware, CCleaner, Freecom (Backup devices), UPS Systems and Microsoft Windows AntiSpyware technologies.

Reproduction technology using HP ScanJet A4 Scanner for scanning documents & CD-R’s using NERO CD Creator software.

Standard utilities and viewers including Adobe Reader and WinZip applications.

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BTM Woking Comms Room - Server Racks & Patch Panels

 

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MJF Group of Companies

In March 1999 moved to MJF Group based in Uxbridge, Middlesex, UK in the role of "IT Manager" responsible for the management & support of the IT infrastructure of the Uxbridge & City offices together with remote Operation Centres based in Berkshire.

The MJF Group of Companies comprising specialist companies including; Design & Build Projects - Redd Projects Ltd., Office Systems Furniture dealerships - MJF Interiors Ltd. (including MJF City Ltd. based at Old Street, London until 2003) providing Herman Miller product ranges & the use of the MillerCAD drafting system for 2D/3D office designs & visualisations. Office Relocation, Transportation & Data Storage - MJF Business Services Ltd. comprising MJF Business Relocation, MJF Storage & MJF Furniture Rental, with offices throughout the UK together with MJF Data Management offering remote Record Management services located near Henley-on-Thames & Thatcham, Berkshire.

Between December 1999 & September 2001 provided IT support & infrastructure for Wiesner Hager at their offices located within MJF City Ltd. Old Street, London.

Supporting IT Infrastructure at multiple sites including Desktops, Laptops & Servers incorporating various software applications including eight licences of Autodesk AutoCAD, four licences of Autodesk ADT 2004 together with Autodesk On-site View on handheld devices plus numerous licences of AutoCAD LT. Discreet 3ds Max & Autodesk VIZ visualization products.

Microsoft Office Professional, Project Professional, VISIO Professional, Publisher & AutoRoute. Adobe Acrobat/PhotoShop/PageMaker/Premiere Pro/Encore DVD. ACT! Customer Relationship Management (CRM) application. Macromedia Director/Fireworks/Flash. Symantec pcAnywhere, Norton Utilities, O'Neil's Data Capture Systems, Microsoft Exchange Server with Internal Instant Messenger clients & Outlook Web Access. Microsoft SQL Server, ISA Server & Internet Explorer. Maconomy Finance solutions utilising Oracle databases.

Citrix Metaframe Server running on 100Mbit LAN & WAN router based Windows 2000 Server networks via Windows XP Professional clients over ADSL/SDSL networks together with Citrix Web Interface access via Internet browsers.

Server Operating Systems of Windows NT4, Windows 2000 Server & Windows Server 2003 with Desktop Operating Systems including Microsoft Windows '98SE & Windows XP Professional.

Mobile devices including the integration of Pocket PC handheld PDA's (Personal Digital Assistant's) together with the introduction of Microsoft Mobile Information Server. Development of a Group Intranet site, client portals & IT support sites using Microsoft FrontPage.

Introduction of web & email filtering tools using SurfControl applications on Microsoft ISA & Exchange servers.

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In April 1998 moved to Paragon Business Furniture Plc. - Systems Furniture Manufacturer based in Wembley, Middlesex, UK employed in the role of "Studio CAD Supervisor" based at their Wembley Office supporting the Wembley & Leeds Studio facilities, involved with the support of AutoCAD CADstations together with 3D Studio MAX/VIZ software & 3DS plug-in's such as SmoothMove, Architectural Desktop & AutoCAD AEC applications together with Corel DRAW, Adobe PageMaker/PhotoShop & VISIO together with Cyco AutoManager Workflow document management applications.

Creating company presentations/slide slides using Microsoft PowerPoint for Annual Sales meetings.

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From 1988 - 1998 employed by Flexiform Business Furniture Ltd. based at Islington, London & Thornbury, Bradford, West Yorkshire, UK. Flexiform a leading British manufacturer of high quality Office Systems Furniture with contracts throughout both Public & Private sectors of industry, employed in the role of "CAD Space Planner" designing office floor plan layouts and liaising with clients to fulfil their requirements, using Autodesk AutoCAD applications together with custom in-house bespoke database product extract routines for producing estimates/quotations developed using Microsoft Access, eventually becoming "Space Planning Manager".

Subsequent development into the area of general IT Management later becoming "Pre-Sales Systems Co-ordinator" for the company with responsibility for the London & Bradford IT Infrastructure involving parts of Design (running Radan Radraft CAD Systems), Sales, Survey, & Planning (using Autodesk AutoCAD, AutoCAD AEC & AutoCAD LT CAD Systems), Service & Sales Administration (using Microsoft Office & Lotus SmartSuite applications) running on Novell NetWare & Microsoft Windows NT Server Networks.

1981 - 1988 started career at Aircraft Materials Ltd. (a member of Williams Holdings PLC in 1988 & at the time located in Watford, Hertfordshire, UK).

AML, Specialists in the field of Airborne delivery systems (using RAF Lockheed C130 Hercules Aircraft based at RAF Lyneham, see also JATEU), Man carrying parachute fittings & small mechanisms for both Civil & Military applications. Used by the British MoD; RAF, Army & Navy together with Commonwealth & Foreign governments.

Producing Quick Release Fittings for use with Martin-Baker Ejection seats. Initially employed as a "Trainee Draftsman" through "Design Draftsman" culminating in a role as "Design Engineer" upon leaving in 1988 to make a career change from Drawing Board/Paper based Engineering into the area of Computers & Computer-Aided Design (CAD) technologies.

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1995 - 2002 Regularly attended Autodesk User Group UK (AUG UK) team meetings representing users of Autodesk Software.

Early AutoCAD user - being one of the first AutoCAD users in the UK using v2.01 during the mid 1980's.

2010 - Learndirect Course: Microsoft Excel 2007 Introductory & Intermediate - Spreadsheet Management.

2010 - CADline in Staines, Middlesex - AutoCAD 2010 2D Intermediate training course

2009 - CADline in Staines, Middlesex - Learning AutoCAD 2010 & AutoCAD LT 2010 training course.

2007 - CADline located in Staines, Middlesex - Bentley MicroStation J Essentials training course.

2005 - 2006 - Learndirect & Staffordshire Virtual Learning Centre; Courses: Microsoft Windows 2000 Administration - Level 3 - Windows 2000 Server Management, Supporting Microsoft Windows 2000 - Level 3 (Server & Workstation Support), Using Microsoft Project - Level 3 - Project Management, Electronic Communication using Microsoft Outlook - Level 2 (Microsoft Outlook 2002) and Databases - Level 2 (Microsoft Access 2000) - Database Management.

Attended various AutoCAD training courses at the Buckinghamshire College of Higher Education in High Wycombe, Buckinghamshire & at CADline located in Staines, Middlesex: Customising AutoCAD in 1989 together with 3D Environment Module, 3D Construction & Modelling Module in 1995.

1981 - 1993 Studied at West Herts College culminating in a BTEC Higher National Diploma in Engineering, together with studying for the City & Guilds Course 230 in Computer-Aided Engineering using CAD-CAM, CNC & Robotic technologies.

The Institution of Engineering & Technology (IET) (Associate Member).

BCS - The Chartered Institute for IT (Affiliate Member).