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FMUG Co-ordinator's Personal background
Industry Experience
Career commenced in 1981 within the Engineering
Industry working as a Trainee Draftsman, Design Draftsman and
Design Engineer
for a Ministry of Defence contractor;
Aircraft Materials Ltd. based in Watford, Hertfordshire, during which time
studied Mechanical/Production Engineering at West Herts College where first
introduced to computers using Computer-Aided Design (CAD) and Computer-Aided
Manufacturing (CAM) techniques including the use of AutoCAD design applications.
In 1988 moved into the Office Furniture
industry, working as a CAD Space Planner and Space Planning Manager at
Flexiform Business Furniture Ltd.
before moving into an IT Support role of Pre Sales Systems Co-ordinator. In 1998
joined another Office Furniture manufacturer;
Paragon Business Furniture Plc
based in Wembley, Middlesex, in
the role of Studio CAD Supervisor followed by an IT Manager role with an Office
Furniture Dealer and Interior Design company;
MJF Group based in Uxbridge, Middlesex.
Following redundancy in 2004, career moved into
the Travel Industry working as an ICT Manager for a Business Travel specialist;
Business Travel Management based in
Woking, Surrey, and this role ended in March 2006 due to the IT infrastructure
being re-located to the MyTravel Group HQ in Rochdale, Lancashire.
In May 2006, returned to the Engineering
Industry on a contract basis in the role of CAD Analyst within the Global IT CAD
Systems group of Air Products Plc supporting
Computer-Aided Design (CAD) and Computer-Aided Engineering (CAE) applications.
During July 2008 joined as a permanent employee in the role of CAD Systems
Specialist within the Global Engineering group supporting Project Collaboration
tools, Product Lifecycle Management (PLM) and specialist Engineering software
applications.
During June 2010 joined Astrium
Ltd. (EADS Astrium), as an IM - CAD/CAE Service Project Manager/Engineer based in Stevenage, Hertfordshire on a contract basis within
the UK CAD/CAE team supporting Computer-Aided Design (CAD) and
Computer-Aided Engineering (CAE) applications within an Engineering environment.
2010 - present
2006 - 2010
Due to global restructuring, position
eliminated at the end of March 2010, with centralisation of technical
support functions transferred to the Corporate Head Office
(US) and to the ASIA office: Shanghai, China.
Air Products Plc
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In May 2006 joined
Air Products Plc. providers of Gas and Chemical solutions worldwide,
Industrial Gas Plant Design. Based at the Air Products European
Headquarters located in Hersham, Surrey, UK.
July 2008 -
March 2010: "CAD Systems Specialist"
Providing
helpdesk support "Level 2" and "Level 3" via Global STAC
support team (helpdesk/troubleshooting); Supporting Product
Lifecycle Management (PLM) tools using UGS Teamcenter v7 (now
Siemens PLM
Software) - known as STAC and eSTAC (web) within Air Products,
together with being a member of the Global Phoenix helpdesk;
Supporting Computer-Aided Engineering (CAE) tools; Intergraph
application suite: SmartPlant Instrumentation
(SPI),
SmartPlant P&ID,
SmartPlant Materials (SPMat formally MARIAN; Integrated Material
Management System) together with
Aspen
Zyqad.
SmartPlant tools known under the umbrella term
of "Phoenix" tools internally within Air Products.
Overview of the CAD Systems Specialist
role
Management using
BMC Software
Remedy IT Service Management (ITSM) tool; Management information
(MIS) reporting
using Microsoft SharePoint tools and Microsoft Excel reports.
Supporting Product Lifecycle Management (PLM) tools using
Siemens
Teamcenter v7 - known as STAC and eSTAC (web) within Air
Products.
Working as a team member of the STAC IT team;
Infrastructure support and testing including upgrades and
Citrix
support (working closely with US based Infrastructure
teams).
Chair regular STAC IT/Power User Forum discussion
sessions with UK users and business owners.
Project managing
in conjunction with the STAC IT team in the US the introduction
within the UK and Europe of Citrix based STAC application,
troubleshooting of issues in production, testing with IT
infrastructure team, technical writing and creating user manual in
Adobe PDF format.
Setting up SmartPlant Instrumentation (SPI)
and SmartPlant P&ID projects for the Project Services teams together
with creating Aspen Zyqad workspaces for users. User account and
Plant creation using SmartPlant Foundation (SPF); loader, system
administration, desktop client and using SmartPlant Engineering
Manager.
May 2006 - July 2008: "CAD Analyst"
Working within the CAD Systems team, part of the Global IT
organisation in a contract role. Involved with Engineering
development projects, providing Computer-Aided Design (CAD);
Bentley MicroStation and Powerdraft applications and
Computer-Aided Engineering (CAE) support;
Intergraph tools
including PDS (Plant Design System), ISOGEN (Piping Isometrics) and
SmartPlant Review, AutoPIPE and
Alias Piping Solutions together with Helpdesk management (IT Service
Management - ITSM) and
Management Information (MIS).
Overview of the CAD Analyst
role
Providing CAD Support, CAD Support Hotline
Troubleshooting and PDS Project set-up.
Working with teams based within the UK, US and China.
Supporting Bentley
MicroStation and
Powerdraft users together with
Alias Piping Solutions
(including
I-Data Estimator),
Intergraph
PDS (Plant Design System),
Bentley View,
ISOGEN (Piping Isometrics),
MathCAD (Engineering calculations),
RIPAC
(Estimating and Cost Planning) and
Transoft Solutions AutoTURN (Roadway and Vehicular flow for
Plant Design) applications.
STAC and Phoenix "Level 2" helpdesk support
within a Global team environment.
Helpdesk system based on BMC Software's
Remedy IT Service Management AR System technology.
Using
DELL hardware, Microsoft Windows XP Professional Operating System, together
with Microsoft Office applications and
Citrix
connectivity solutions.
Updating of CAD Systems Intranet
pages (using
Microsoft
Content Management Server tools) together with managing online share documentation (using
Microsoft SharePoint application).
Supporting specialist
graphics technology for dual screen CAD workstations including
Matrox Graphics Duelhead2Go.
Project archiving; CD/DVD
media, indexing and off-site storage. Third party project collaboration and FTP
site transfer of Project data, Microsoft Excel
documentation tracking of collaboration activity.
Logging
support calls relating to Engineering
applications used by Design teams including
Frameworks and
SmartSketch tools.
Global
Facilities, Plant and Equipment
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2005 - 2006
Extended contract ended March 2006 due to relocation of IT
infrastructure to MyTravel Group IT located in Rochdale, Lancashire, UK.
Business Travel Management
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In April 2005 joined
Business Travel Management
as "ICT Manager" based at BTM's Head Office in
Woking, Surrey, UK.
BTM, a travel management company specialising in
providing bespoke travel packages to suit a clients business needs.
Responsible for managing a busy helpdesk and IT team providing
support at the Head Office location together with fifteen regional
Business Travel Centre's located throughout the UK including offices
in Northern Ireland, Scotland, Wales and until December 2005 office
in the Isle of Man.
Working closely with
MyTravel Group Plc.
support services.
Supporting rack based Compaq/HP and
Fujitsu-Siemens server technology, Dell desktop PC's together with
Toshiba and Samsung laptop's.
Server Operating Systems
including Windows NT4 Server/Advanced Server, Windows 2000 Server
and Windows Server 2003. Desktop Operating Systems including Windows
2000 Professional and Windows XP Professional running desktop
applications Microsoft Office'97/Outlook'98, Office 2000 and Office
XP.
Network Printing via
HP JetDirect and HP Web JetAdmin IP printing technology.
Managing BTM's entry within MyTravel's Rochdale Data Centre's
Microsoft Exchange 2000 email server, distribution lists and user
contact details. Spam controls provided via MyTravel's Barracuda
Networks technology.
Bespoke Database applications running
Oracle 8i Enterprise technology. Industry standard Travel
applications including
Galileo,
Focalpoint and Amadeus
online
travel booking systems together with Elgar Rail Ticketing System.
TIMES 3 "Management Information Solutions" support by
NextGen Computing,
Net Trans Services, RailPlanner
technology provided and supported by
Travel InfoSystems
and RADIUS with Radius
Wheel Technology.
Business Solutions provided and supported
by ProCon Solutions based in
Denmark including Pro:TAS, Pro:BSP and Pro:TAS Finance applications.
Reports produced using
Crystal Reports 8.5 and Adobe Acrobat (PDF).
Payment
systems from Streamline,
transactions via AMEX and Diners Club.
IT Support "Helpdesk"
Intranet site updating using
Macromedia
Dreamweaver MX with integrated databases.
Supporting
Woking Head Office Avaya "SDX"
INDeX Telephone systems and programming.
Web filtering
tools using customised
SurfControl application (running on a Windows 2003 Server/ISA
Server 2004 platform).
Veritas Backup Exec
software application used in conjunction with Compaq SDLT internal
tape drives, providing daily, weekly and monthly scheduled security
back-up's with off-site storage of archived tapes for disaster
recovery.
McAfee
Anti-virus
protection, management and automated distribution (in conjunction
with
System Scheduler/PsExec
from Splinterware and
Sysinternals).
Internet access provided by Microsoft ISA Server and network
connection via CISCO
Systems routers, working closely with MyTravel Group Comms team.
Automated deployment of Microsoft security patch and product
updates via
Windows Server Update Services.
Remote support using
VNC,
DameWare "Mini Remote
Control", CISCO Systems VPN applications and "FREEping"
technology from tools4ever.
Supporting/Configuration of
Blackberry handheld devices via
Vodafone Network in conjunction within the MyTravel Data Centre
IT Support Team based in Rochdale.
PC hardware and software
troubleshooting utilising Norton
Utilities & Norton Ghost,
GetDataBack, Lavasoft
Ad-Aware, CCleaner,
Freecom
(Backup devices), UPS
Systems and
Microsoft Windows Antispyware technologies.
Reproduction
technology using HP ScanJet A4 scanner for document reproduction,
creating CD-R's using
NERO CD Creator software.
Standard utilities and viewers
including Adobe Reader and WinZip
file compression applications.
BTM Woking Comms Room - Server Racks and Patch Panels
Click image to enlarge
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1999 - 2004
Made redundant from MJF Group in November 2004.
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In March 1999 moved to
MJF Group based in Uxbridge,
Middlesex, UK. "IT Manager"
responsible for the management and support of the IT
infrastructure of the Uxbridge and City offices together
with remote Operation Centre's based in Berkshire.
The MJF Group of Companies comprising specialist
companies including; Design & Build projects - REDD Projects
Ltd., Office Systems Furniture dealerships - MJF Interiors Ltd.
and until 2003 MJF City Ltd. located at Old Street, London.
providing Herman Miller
product ranges and the use of
MillerCAD drafting
system for 2D/3D office space planning designs and
visualisation. Office Relocation,
Transportation and Data Storage - MJF Business Services Ltd.
comprising MJF Business Relocation, MJF Storage and MJF
Furniture Rental together with MJF Data
Management offering remote Record Management services located
near Henley-on-Thames and Thatcham, Berkshire.
Between December 1999 and September 2001 provided
IT support and infrastructure for
Wiesner Hager at
their offices located within MJF City Ltd.
Supporting IT Infrastructure at multiple sites
including Desktops, Laptops, File and Print Servers
incorporating various software applications including eight
licences of Autodesk
AutoCAD, four licences of Autodesk ADT 2004 together with
Autodesk On-site View on handheld devices plus numerous licences
of AutoCAD LT. Discreet 3ds Max and Autodesk VIZ visualisation
products. Microsoft Office Professional,
Project Professional, VISIO Professional, Publisher
and AutoRoute. Adobe Acrobat/PhotoShop/PageMaker/Premiere Pro
and Encore DVD. ACT! Customer Relationship Management (CRM)
application. Macromedia Director/Fireworks and Flash. Symantec
pcAnywhere, Norton Utilities,
O'Neil's Data Capture Systems, Microsoft Exchange Server
with Internal Instant Messenger clients and Outlook Web Access.
Microsoft SQL Server, ISA Server and Internet Explorer. Maconomy
Finance solutions utilising Oracle databases.
Citrix
Metaframe Server running on 100Mbit Local Area Network (LAN) and
Wide Area Network (WAN) router based Windows 2000 Server
networks via Windows XP Professional clients over ADSL/SDSL
networks together with Citrix Web Interface access via Internet
browser. Server Operating Systems of
Windows NT4, Windows 2000 Server and Windows Server 2003 with
Desktop Operating Systems including Microsoft Windows '98SE and
Windows XP Professional. Mobile devices
including the integration of Pocket PC hand held PDA's (Personal
Digital Assistant's) together with the introduction of Microsoft
Mobile Information Server. Development
of a Group Intranet site, client portals and IT support sites
using Microsoft FrontPage. Introduction
of web and email filtering tools using
SurfControl application
on Microsoft ISA and Exchange servers.
MJF 3D Design Visual and Comms Room (Uxbridge)
Click image to enlarge
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1998 - 1999
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Paragon Business
Furniture Plc.
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In April 1998 moved to
Paragon
Business Furniture Plc. - Systems Furniture Manufacturer based in Wembley,
Middlesex, UK.
In the role of "Studio CAD Supervisor" supporting the Wembley and Leeds Studio facilities, involved with the support of
AutoCAD CADstations together with 3D Studio MAX/VIZ software and 3DS plug-in's
such as SmoothMove. Architectural Desktop and AutoCAD AEC applications
together with CorelDRAW, Adobe PageMaker/PhotoShop and VISIO together with Cyco
AutoManager Workflow document management applications.
Creating company presentations using
Microsoft PowerPoint for Annual Sales meetings.
Paragon Satellite Call Centre Workstation
Click image to enlarge
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1988 - 1998
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Flexiform Business
Furniture Ltd.
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From 1988 - 1998 employed by
Flexiform Business Furniture Ltd. based at
Islington, London and Thornbury, Bradford, West Yorkshire, UK.
Flexiform, a leading
British manufacturer of high quality Office Systems Furniture with contracts
throughout both Public and Private sectors of industry, employed in the role of
"CAD Space Planner" designing office floor plan layouts and liaising
with clients to fulfil their requirements, using Autodesk AutoCAD applications together with custom
in-house bespoke database product extract routines for producing
estimates/quotations developed using Microsoft
Access, eventually becoming "Space Planning Manager".
Subsequent development
into the area of general IT Management later becoming "Pre-Sales Systems
Co-ordinator" for the company with responsibility for the London and Bradford IT
Infrastructure involving parts of Design (running
Radan
Radraft CAD Systems), Sales, Survey and Planning
(using Autodesk AutoCAD, AutoCAD AEC and
AutoCAD LT CAD Systems), Service and Sales Administration (using Microsoft
Office and Lotus SmartSuite applications) running on Novell NetWare and
Microsoft Windows NT Server Networks.
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1981 - 1988
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Aircraft Materials Ltd.
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1981 - 1988 started
career at
Aircraft
Materials Ltd.
(a member of Williams Holdings Plc in 1988 and at the time located in
Watford, Hertfordshire, UK).
Specialists in the field
of Airborne delivery systems (using RAF
Lockheed C130
Hercules Aircraft based
at
RAF Lyneham, see also
JATEU),
Man carrying parachute fittings and small mechanisms for both Civil and
Military applications. Used by the
British MoD;
RAF,
Army
and
Navy
together with Commonwealth and Foreign governments.
Producing Quick Release Fittings for use with
Martin-Baker
Ejection seats. Initially employed as a "Trainee Draftsman" through
"Design Draftsman" culminating in a role as "Design Engineer" upon
leaving in 1988 to make a career change from Drawing Board/Paper based
Engineering into the area of Computers and Computer-Aided Design (CAD)
technologies.
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Autodesk User Group UK
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1995 - 2002 Regularly attended
Autodesk User Group UK (AUG UK) team meetings
representing users of Autodesk Software.
Early AutoCAD user - being one of the
first AutoCAD users in the UK using v2.01 during the mid 1980's.
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Education & Training
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2010 -
Learndirect Course:
Microsoft Excel 2007 Introductory and Intermediate -
Spreadsheet Management.
2010 -
CADline in Staines, Middlesex -
AutoCAD 2010 2D Intermediate training course
2009 -
CADline in Staines, Middlesex -
Autodesk Essentials:
Learning AutoCAD 2010 & AutoCAD LT 2010 training
course.
2007 -
CADline located in Staines,
Middlesex - Bentley
MicroStation J Essentials training course.
2005 - 2006 -
Learndirect and
Staffordshire
Virtual Learning Centre;
Courses:
Microsoft Windows 2000 Administration - Level 3
- Windows 2000 Server Management,
Supporting Microsoft Windows 2000 - Level 3 (Server
& Workstation Support),
Using Microsoft Project - Level 3 - Project Management, Electronic Communication using Microsoft Outlook - Level 2
(Microsoft Outlook 2002)
and
Databases - Level 2 (Microsoft Access 2000) -
Database Management.
Attended various AutoCAD training courses
at the
Buckinghamshire College of Higher
Education in High Wycombe, Buckinghamshire and at
CADline located in Staines,
Middlesex: Customising AutoCAD in 1989 together with
3D Environment Module, 3D Construction &
Modelling Module in 1995.
1981 - 1993 Studied at
West Herts College culminating
in a
BTEC Higher National Diploma in Engineering,
together with studying for the City & Guilds Course 230 in Computer-Aided
Engineering using CAD-CAM, CNC and Robotic technologies.
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Copyright © 1997 - 2010
Facilities
Management User Group (formerly FM SIG)
Last modified:
August 09, 2010
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