Curriculum Vitae

Peter JOHNSON

 Peter Johnson - February 2006

Personal Details

Age: 44
Nationality: British
Marital Status: Single
Location: Ashford, Middlesex, UK

Email

Full driving licence with own car & business Class 1 insurance
Non-smoker

Key Abilities

  • Experienced in managing, developing, maintaining & controlling network infrastructures involving back office systems & supporting a wide range of desktop applications.

  • Engineering Application Support.

  • IT Support Desk management.

  • Proven skills in the Engineering, Interior Design, Office Furniture, Facilities Management & Travel industries.

  • Able to work under pressure & to tight deadlines, willing to learn new skills & explore new avenues.

  • Good communication skills and Team Player.

  • Broad range of education including nine years at College culminating in a Higher National Diploma award in Engineering together with various specialist CAD & IT related training.

  • Working knowledge of Computer-Aided Design (CAD) techniques (AutoCAD & MicroStation).

Career Summary

Career commenced in the early 1980's within the Engineering Industry working as a Draftsperson for a Ministry of Defence contractor based in Watford, Hertfordshire, UK during which time I studied Mechanical/Production Engineering at West Herts Collage on Day/Evening release basis. This was where first introduced to computers including Computer-Aided Design and Manufacturing techniques. I used AutoCAD (version 2.01) on the very first IBM PC's during the mid 1980's.

Moved into the Office Furniture industry in 1988 working as a CAD Space Planner before moving into a IT Support role. I then joined another Office Furniture manufacturer in 1998 in a CAD Supervisor role followed by a IT Manager's role at an Office Furniture Dealer & Interior Design company based in Uxbridge.

Following redundancy in 2004 my career moved into the Travel Industry working as IT Manager for a Business Travel company based in Surrey, the role was on a contract basis with the contract ending in March 2006 due to the IT infrastructure being located to the Group HQ in Rochdale, UK.

In May 2006 started work at Air Products plc on a contract basis and this role within the Engineering CAD Support Group is on-going.

Career History

  • May 2006 - present: CAD Analyst at Air Products plc based in Hersham, Surrey. Providers of Gas & Chemical Solutions worldwide.

  • April 2005 - March 2006: ICT Manager at Business Travel Management based in Woking, Surrey. Specialists in providing bespoke Travel packages to suit a clients Business needs.

  • March 1999 - November 2004: IT Manager at MJF Group based in Uxbridge, Middlesex. Interior Design, Design & Build, Business Services & Data Management.

  • April 1998 - March 1999: Studio CAD Supervisor at Paragon Business Furniture plc. based in Wembley, Middlesex. Systems Furniture Manufacturers.

  • July 1988 - April 1998: Pre Sales Systems Co-ordinator/Space Planning Manager at Flexiform Business Furniture Ltd. based in Islington, London. A leading British manufacturer of high quality Office Systems Furniture with contracts throughout both Public & Private sectors of industry.

  • July 1981 - July 1988: Design Engineer (Trainee Draftsman, Design Draftsman & finally role of Design Engineer) at Aircraft Materials Ltd. based in Watford, Hertfordshire. Specialists in the field of Airborne delivery systems, Man carrying parachute fittings & small mechanisms for both Civil & Military applications. Used by British MoD; RAF, Army & Navy + Commonwealth & Foreign governments. The Design Office approved by the MoD in accordance with AQAP 1 & CAA Group A1. Working to Def-Stan (Defence Standard) 00-970, 0510 & BS.308 drawing practices.

Qualifications 

  • Day release & Evening courses - studied at West Herts College (Watford, Hertfordshire).

    • 1987-1993: BTEC Higher National Diploma in Engineering (Mechanical/Manufacture).

    • 1986-1987: City & Guilds Course 230, Certificate in Computer-Aided Engineering (CAD-CAM, CNC).

    • 1985-1987: BTEC Higher National Certificate in Engineering.

    • 1981-1985: B/TEC National Certificate in Mechanical & Production Engineering.

  • Vocational Courses - studied via distance learning with Learndirect (Staffordshire Virtual Learning Centre).

    • 2006: Supporting Microsoft Windows 2000 - Level 3 (Server & Workstation Support).

      • Course content: Installation of Windows 2000 Professional & Windows 2000 Server, troubleshooting installations, storage devices, file systems, Network Protocols & adaptors, TCP/IP & NetBEUI installation, DHCP, DNS & WINS, Network Security, use of the Microsoft Management Console (MMC), Connection Sharing, Active Directory, Terminal Services, Server Recovery techniques, Remote Access Service (RAS), Virtual Private Networking (VPN) configuration & troubleshooting.

    • 2005: Microsoft Windows 2000 Administration - Level 3 - Windows 2000 Server Management.

      • Course content: Key features of Network administration, use of Active Directory to manage accounts, PC security & user authenticity, controlling user permissions, set-up user accounts, NTFS management of files & folders, manage printing processes, effectively manage files & folders, manage & store data, use of event logs, back-up & restore data.

    • 2005: Using MS Project - Level 3 - Project Management.

      • Course content: Create Project schedule, customised MS Project, estimate costs & apply work contours when assigning resources to tasks, using cost factors, format project styles, plan installation of MS Project & identify common set-up problems.

    • 2005: Electronic Communication using MS Outlook - Level 2 (MS Outlook 2002)

      • Course content: Navigate the application, communicate with outlook messages, schedule with Calendar, arrange meetings & contacts, notes & customise Outlook.

    • 2005: Databases - Level 2 (MS Access 2000) - Database Management.

      • Course content: Create databases, tables, forms, sort & filter data, relational databases, format & print reports.

  • Short Courses - studied at the Buckinghamshire College of Higher Education & CADline in Staines.

    • 2007: MicroStation J Essentials.

    • 1995: 3D Environment Module, 3D Construction & Modelling Module.

    • 1989: Customising AutoCAD.

Career Aims

  • To further develop my expertise within IT and/or CAD Management – Infrastructure Management, Strategy Planning, Project Management, System Development & Network Administration. I particularly enjoy co-ordinating projects & managing systems.

  • A challenge of a mix of roles & working within a diverse cross section of business & departmental areas.

  • Evolving IT within key business areas & future planning of business strategy.

Personal Profile

  • Self motivated & a team player.

  • Management experience.

  • Working unsocial hours in order to minimise disruption to users & business.

  • Approachable by staff…..always attempt to answer/research any questions/concerns to the full.

  • “Even handed” when addressing colleagues’ demands, equal time given to all colleagues.

  • Smart, reliable & enthusiastic with a flexible attitude to all areas of work.

  • Proven career record within diverse areas of business, working in both a team environment & in managing own particular field working closely with Directors, Managers & end users in order to provide the best solutions within Company guidelines & Financial budgetary considerations.

  • A professional attitude projected at all times, coupled with a responsible & mature approach to all aspects of business.

  • Reliable & trustworthy member of staff.

Institution/Society Membership & Interests

Career Experience May 2006 - present (contract position)

Air Products plc
We are Air Products (PDF file)

CAD Analyst based at Air Products' European Headquarters in Hersham, Surrey.

CAD & Engineering Support Role:

  • Providing CAD Support (Level 2) through supporting Bentley MicroStation & Bentley PowerDraft users within Europe, together with support for regional Autodesk AutoCAD installations and network licencing.

  • CAD Support Hotline Troubleshooting.

  • Engineering Application Support including MathCAD (Engineering Calculations) and RIPAC (Estimating & Cost Planning) applications. Installing PDMISO and Oracle Client applications. Creating ISOIndexes for Project Estimating.

  • Helpdesk system management (using Remedy IT Service Management AR System technology), Producing weekly Remedy Review Reports for senior management & uploading to AP Shared location for Team viewing.

  • PDS (Plant Design System) Project Set-ups, collaboration projects, liaising with Project Managers and third party design houses.

  • PDS Support (Level 1) and assigning tickets to Level 3 support teams in the UK or US where applicable.

  • Installation of software for new starters/PC's including RIS, plotting etc.

  • Supporting Intergraph ISOGEN client/server application. Re-extraction of ISO's for Projects, updating Excel documentation.

  • Supporting Alias Piping Solutions applications including I-Data Estimator installations/bug fixes etc.

  • Liaising with colleagues based in the UK, US & China.

  • Updating of ACES CAD Systems Intranet pages (using CMS) together with adding to AP Online Share documentation.

  • File Conversion of MicroStation <> AutoCAD formats, installation/tracking of Bentley View application.

  • Software Installations/Licencing including Bentley PowerDraft requests/tracking.

  • Asset tracking of CAD Workstations, maintaining up to date building floorplans of CAD users within the UK and Europe (MicroStation).

  • Importing of Valve Data from overnight SPMat (MARIAN) (Integrated Material Management System) uploads.

  • Supporting Transoft Solutions AutoTURN - Roadway & Vehicular flow for Plant Design (setting up Client/Server installation in the UK and working with team in Shanghai, China). Working with Transoft support personnel based in Canada.

  • Project Collaboration & FTP Site Transfer of Project Data with third parties, Excel documentation tracking of collaboration activity.

  • Project Archiving & Retrieval (DVD/CD media, indexing & arranging off-site storage/retrievals).

  • Supporting Dual Monitor installations on both Desktop & Laptop workstations together with Matrox Graphics DualHead2Go technology & DELL docking station hardware.

  • Citrix Networking Solutions including client support & New starter set-ups, Member of STAC testing team for server/version upgrades.

  • Supporting/monitoring overnight Design Review creation process to ensure the latest models created for viewing the next day.

  • Using Microsoft Office 2003 & 2007 Suites with Microsoft Outlook 2003 & 2007 Email, Tasks & Diary Scheduling.

  • Working within a busy Engineering IT Support environment with teams supporting Frameworks, SmartSketch, SmartPlant P&ID applications running on DELL Hardware & Microsoft Windows XP Pro/VISTA Operating Systems. Working closely with Level 3 Support teams based within the UK and US.

  • Monitoring SmartPlant Review session creation.

  • Transferring application between systems, creation of Adobe PDF Distiller application queues for shared network access.

  • Attending In-house Health & Safety Training sessions.

  • Engineering Application Support. First point of contact for users (via CAD Hotline, CAD Systems Email or Personal visits), providing Level 1 & Level 2 Support dependant on application and escalating tickets to Level 3 where appropriate.

  • Member of the STAC (Document Management application) helpdesk team - monitoring global emails (UK, US and ASIA) and Level 1 tickets received from the IT Service Centre. Providing Level 2 Support, logging user requests and/or escalating trouble tickets to Level 3 STAC support Teams.

  • Monitoring Phoenix Helpdesk mailbox and raising trouble tickets (Level 1) in the UK and escalating to Level 2 Global support teams.

  • Answer "day to day" issues, investigate problems & escalate issues to Level 3 support teams (within the UK and US).

  • Support cover provided to on-site and remote users from 07:30 - 16:00 hrs Monday to Friday.

Projects:

  • Development of Remedy Helpdesk Management system to provide statistical management data of trouble tickets, extracting data into Microsoft Excel Spreadsheet in order to manipulate data.

  • Setting up Xerox Network Printers for MicroStation and PowerDraft CAD plotting use.

  • Upgrades to AutoCAD including setting up network licence for client/server access.

  • Compiling spreadsheet of globally located Autodesk applications AutoCAD, AutoCAD LT, AutoCAD Mechanical, Autodesk Mechanical Desktop/Inventor: User ID, location, versions and installation paths.

  • Compiling spreadsheet of European based Bentley PowerDraft licence installations and user allocations.

  • Installation of MathCAD upgrades.

  • Member of the STAC IT Global team testing "STAC Integ" (testing new versions/bug fixes prior to user rollout server via Citrix and local).

  • Setting up SmartSketch application within training suite environment via Citrix Client.

  • Introduction of AutoTURN Client/Server application (UK and China).

  • Network installation of RIPAC (Estimating & Cost Planning) application.

  • Creating and applying auto-reply (Outlook 2003/2007) to all user email messages sent to group distribution list.

CAD Support Workstation Photo (click thumbnail to enlarge)

Career Experience April 2005 - March 2006

Business Travel Management - at the time part of the MyTravel Group which included Going Places & Airtours, later owned by Thomas Cook Group plc and now part of Forward Travel Management owned by Midlands Co-operative Society Ltd.
Comprising 90+ users, 130+ PC's & 14 back office servers

ICT Manager based at BTM's head office in Woking, Surrey.
 Initial Six month fixed term contract extended twice to 31st March 2006 at which time all IT infrastructure transferred to Group IT, Rochdale.
Responsible for supporting back office servers, managing a busy helpdesk & IT team providing support at the Head Office location together with remotely supporting 15 regional Business Travel Centre's (BTC's) located throughout England, Scotland, Wales, Northern Ireland & until December 2005 offices in the Isle of Man.

BTM ICT Manager Role Overview:

  • Supporting Rack based Compaq/HP & Fujitsu-Siemens Server technology. Server Operating Systems including Windows NT4 Server/Advanced Server, Windows 2000 Server & Windows Server 2003.

  • Supporting Dell desktop systems together with Toshiba & Samsung laptop technology. Desktop Operating Systems including Windows 2000 Professional & Windows XP Professional running Microsoft Office'97/Outlook'98, Office 2000 & Office XP. Software installation & hardware upgrades including installing new drivers, network cards, memory etc.

  • Training & Management of one direct report - ICT Systems Administrator, day to day work allocation, project assignments, reviews & appraisals.

  • Carry out daily checks from off-site (via RAS/Cisco Systems VPN) prior to commencement of the business working day – comprising of all primarily server status & Oracle database checks to ensure all systems fully functioning, "ping" test of all BTM BTC CISCO Systems Routers to ensure all responding/online. During Business hours all primary servers & routers continually "pinged" to ensure responding using "FREEping" technology from tools4ever.

  • Supporting Network Printing via HP JetDirect & HP Web JetAdmin IP printing technology. Network drives creation & mapping on users workstations, creation of "home" folders & departmental "drives".

  • Creating new user accounts via BTM's NT Domain & Managing BTM entry's within MyTravel's Rochdale Data Centre's Microsoft Exchange email server, distribution lists & user contact details. Creating Public Folders & additional mailboxes for users & managers alike. Spam controls provided by MyTravel's Barracuda Networks technology.

  • Working closely with MyTravel Group plc support services, iSupport Help Desk on-line booking system via Terminal Services client to MyTravel Group IT.

  • Supporting bespoke database applications running Oracle 8i Enterprise technology (including ODBC & Oracle Client installs). Travel industry packages including Galileo & Focalpoint travel booking system together with Elgar Rail Ticketing System. TIMES 3 "Management Information Solutions" supported by NextGen Computing, Net Trans Services, RailPlanner technology provided & supported by Travel InfoSystems (monthly updating of RailPlanner Application via CD supplied). RADIUS with Radius Wheel Technology (promotional price tool). Support given with updating & supporting as necessary.

  • Business Solutions provided & supported by ProCon Solution based in Denmark including Pro:TAS, Pro:BSP & Pro:TAS Finance applications. Working with ProCon engineers & developers to ensure smooth running of applications. Reports produced using Crystal Reports 8.5 & Adobe Acrobat (PDF). Daily monitoring of "Pro:PJC - Print Server" to ensure smooth running of PDF "Copy" Invoice creation.

  • Maintaining BTM IT Support "Help Desk" Intranet site including monitoring urgent & non-urgent requests, deciding on best course of action, assigning support personal, updating/notifying users.

  • Supporting Woking Head Office Avaya "SDX" INDeX Phone Systems & Programming, liaising with support company Central Telecom. Patching in new extensions/programming.

  • Support of Web filtering tools using customised SurfControl application (running on a Windows 2003 Server/ISA Server 2004 platform), daily authorisation following user requests where appropriate or resulting from misclassification of site category listing.

  • Use of Veritas Backup Exec software application in conjunction with Compaq SDLT internal tape drives, providing daily, weekly & monthly scheduled security backups with off-site storage of archived tapes.

  • Providing daily McAfee Virus Protection Management & Distribution (in conjunction with System Scheduler/PsExec from Splinterware & Sysinternals).

  • Internet access provided by Microsoft ISA Server & network connection via CISCO Systems routers working closely with MyTravel Group's Comms Teams. Supporting Bay Networks 10/100Mbit Switches & Comms Cabinet Equipment together with UPS devices.

  • Troubleshooting where required using Remote support techniques via VNC, DameWare "Mini Remote Control" & Cisco Systems VPN applications including Out of hours support when required: Supporting users, monitoring WAN (Wide Area Network) connections, power failures, web site/intranet uploading, Virtual Private Network (VPN) & dial-up (RAS) connection issues.

  • Supporting/Maintaining Nat West "Bank Line" dial-up connection for uploading financial data together with Streamline Point of Sales machines (connectivity support).

  • Supporting/Configuring of Blackberry Handheld (Model 7230) devices via Vodafone Network in conjunction with the MyTravel Group IT Support Team.

  • Regular PC Hardware & Software Troubleshooting utilising Norton Utilities & Norton Ghost, GetDataBack, Lavasoft Ad-aware, CCleaner & Microsoft Windows AntiSpyware technologies.

  • Installation, support & updating of Adobe Reader, WinZip & other standard utilities & viewers.

  • Providing reproduction service to users based on HP ScanJet A4 Scanner for scanning documents & CD-R’s using NERO CD Creator software & carried out by ICT Systems Administrator.

  • To ensure trouble free execution of automated starting of “Focalpoint Print Manager” using System Scheduler via all BTM BTC’s "Document Print Servers" & via the Woking Comms Room “Data Collector”. Monitoring of "MIR" traffic from regional offices though to execution on the Woking based Oracle Servers.

  • Working closely with BTM Human Resources Executive, instigating results from Display Screen Equipment (DSE) Risk Assessment/Questionnaires providing replacement (or advice on adjusting) VDU, keyboard & mouse systems as required.

  • Updating & Patching of Microsoft Office Suites.

  • Maintaining hardware support maintenance contracts, including HP Servers, HP mono & colour LaserJet printers.

  • Regular updating of asset management records, "knowledge transfer document", user access permissions/passwords, IP address allocation, machine name formatting & domain user listings. Updating of "HOST" & .BAT files reflecting changes to server & workstation IP's &/or machine names.

  • Head Office Key holder.

Completed Projects & Achievements:

  • Phasing out of superseded Compaq laptop technology, upgrading Windows NT4 Workstation Operating Systems to Windows 2000 Professional. Phasing out of Microsoft Internet Explorer 5.0 upgrade to 6.0.

  • Installation/Configuration of Microsoft's Windows Server Update Services providing automated Security updates.

  • Customisation of SurfControl Web Filtering application throughout the BTM network for filtering web site access during specific time periods & blocking of certain sites for network security & user protection. Designed custom HTML based "deny" pages, groups classifications & access schedules.

  • Phasing out of Microsoft Proxy Server & replacing with Microsoft ISA Server in conjunction with the Rochdale Data Centre Comms Team, updating "Proxy exceptions" within Internet browser to facilitate connection to Travel applications/intranet.

  • Introducing Microsoft Remote Desktop Connection Software Download (Microsoft Remote Desktop) technology within Microsoft Windows 2000 Professional Workstations for connection to MyTravel Intranet via Terminal Services.

  • Working with Marketing Manager & Business Support Executive to develop enhanced BTM web presence & micro sites. www.btmonline.co.uk, www.manxair.com & BTM Internet site(s) updating using Macromedia Dreamweaver MX together with integrated databases.

  • Introduction/updating of "RADIUS Wheel" (travel discounting technology) provided by RADIUS throughout all BTM BTC's.

  • Updating of MyTravel Group Global Address List & Email Distribution Lists by removing/adding former & new BTM users contact details to listings in conjunction with MyTravel iSupport System.

  • Working with Business Support Executive on BTM Staff Discussion Board introduction.

  • Successful project completion at all BTM regional BTC's consisting of the replacement of Oki 10i/12i Mono Laser Printers (via shared line extenders/parallel connection) with new Hewlett Packard 1320tn Mono Laser Printing technology & introduction of HP Color LaserJet 4550dtn Printer at Head Office via Network IP Printing using HP JetDirect & HP Web JetAdmin.

  • Introduction of Optical Scroll Wheel Mice to BTM Head Office for enhanced productively using Office based applications & increased reliability.

  • Software Licence Compliance - Microsoft Licencing & Disaster Recovery/Contingency Planning Project in conjunction with the Director of IT & Customer Solutions & MyTravel Group IT Commercial Director.

  • Updating of Microsoft Office’97 Standard & Professional licences within Woking Head Office with Microsoft Office 2000/Outlook 2000 licences & installing associated Service Packs.

  • Updating all BTM BTC's with the latest Crystal Report templates, uploaded remotely to shared directories on each "Pro:PJC" workstation in order to facilitate Invoice Printing.

  • Enhancing Telephone System Speed Dial configurations & creating complete listing of all phone extensions, data & fax connections within the Woking Head Office.

  • Managing the customisation of Toolbars within Galileo/Focalpoint Travel Booking Systems. Working with Business Support Executive to upload amended “Scripts” for travel booking for associated companies.

  • Hardware & Consumable purchasing in conjunction with the Director of IT & Customer Solutions.

  • Supporting Data Management Executive's AMEX & Diners Club transactions via Dial-up Modem.

  • Analysis of Woking Comms Room power backup infrastructure, review of existing Uninterruptible Power Supply (UPS) equipment working with UPS Systems.

  • Replacement Dell desktop PC for Sales Support Executive from EuroPC including wireless ergonomic keyboard/mouse.

  • Relocation of Wokingham BTC users & IT equipment integration with Woking BTC, provision PC's, telephones and desking.

Projects/Development Work:

  • Upgrading remaining BTM Head Office Workstations from Microsoft Office'97 to Microsoft Office 2000 with Outlook 2000 email clients, upgrading of existing McAfee VirusScan 4.5 version to later v8.x technology on all workstations & servers working in conjunction with Licencing compliance project though MyTravel Group IT Commercial Director.

  • Proposal to upgrade existing Compaq Proliant 3000 NT4 Servers with replacement HP Proliant DL380 Windows 2003 Servers & transfer of Oracle Databases in conjunction with contract BTM Oracle DBA from Download Software Ltd. (DLSW), MyTravel Oracle DBA’s, Giant Computers & BTM Director of IT & Customer Solutions - upgrading Oracle to MyTravel Group standard Oracle 9i. Eventual aim to replace existing Oracle database with Oracle Financials. Project to review consolidation of existing Windows 2000 RAS Server & File/Print Servers & upgrade to latest version of Symantec/Veritas Backup Exec (version 10d) & Maxell SDLT tapes.

  • Preparing test workstations for evaluating/testing/debugging of new database applications prior to roll-out throughout BTM BTC's. Installing Travel booking applications & Oracle clients onto laptops for Operation Manager & Business Support Exec.

  • Consolidation of Email & Web Site Domain names working in conjunction with web management company. Redirecting of .com addresses to allow misaddressed email to be delivered to intended recipients & registering of .eu domain name(s).

  • Investigating "Safe Disposal" of "end of life" IT Hardware (Monitors, PC's etc) in conjunction with the Sales Support Executive & obtaining information from local council & London Facilities Ltd.

  • Evaluating hardware upgrades including replacement laptop technology & flat screen displays to replace redundant CRT technology within BTM regional offices from a specification & investment prospective for budget planning & authorisation.

  • Planning introduction of "ACT! from SAGE" for workgroups - Contact Management application within BTM, working in conjunction with Sales Support Executive, Head of Sales & Account Management & consultants Inta-Act Ltd.

  • Planning of replacement Group Finance Package based on "Oracle Financials" in conjunction with the Finance Director & Director of IT & Customer Solutions.

BTM IT Relocation Project - March 2006:

  • Planning in conjunction with the Senior Desktop Support Manager based at MyTravel Group IT in Rochdale the relocation of the existing Woking based IT Infrastructure in order to centralise within the Group HQ in Rochdale with effect of the IT function ceasing within the BTM Woking Head Office location with the completion date of March 31st 2006. "Knowledge Transfer" documentation produced; Server management details, fault finding information & logon/password authorisation.

  • Liaising with Business Support Executive in order to integrate existing contents of BTM IT Support site into the BTM Intranet in order to phase out in-house support system & replacing with MyTravel Group “iSupport helpdesk” system. Adding desktop shortcuts to all BTM user profile to enable access to replacement support facilities. Ensuring all workstations have Terminal Services client installed (Windows 2000 Professional). Monitoring/Processing MyTravel Oracle Web iSupport IT Support Helpdesk System.

  • Installation & configuration of Intranet based RailPlanner application added to "new" Windows 2000 Server using IIS, update windows desktop shortcuts, MyTravel Money & IP/WINS addresses updated for all BTC users pointing to Group IT.

  • Consolidation of user directories/folders from numerous BTM servers onto a centralised data server ready for relocation to Rochdale. Remapping of user network drives & associated personal/departmental security permissions.

  • Ghosting of new drives to External USB Freecom 160Gb Hard Drive, Removal & transfer of all file servers to Group IT, Rochdale.

Comms Room Photo (click thumbnail to enlarge)

Career Experience March 1999 - November 2004 (made redundant)

MJF Group of Companies
Comprising 70+ users with 15 back office servers

IT Manager providing Support, Management & Development of IT Infrastructure & Services on behalf of MJF Group (five operating companies) located throughout the UK incl. Uxbridge, Glasgow, Operation Centre’s located near Henley-on-Thames together with Newbury, Berkshire & formerly Central London.
 

Typical “Day to Day” Activities & Responsibilities
Helpdesk & PC Support Software licensing programmes, arranging new/additional licences & managing subscriptions
Remote support out of hours – Server installs/reboots, monitoring of SurfControl filtering. MJF Data Management emergency remote support to aid 24 hour operation Daily, Weekly & Monthly Security Back-up/Rotation Tapes
Maintenance contracts Prioritising of Projects & Workload

Setting up new starters with IT equipment (laptops, software, support etc), setting up user logon profiles, cancelling former user accounts (cancelling remote dial-up, Outlook Web Access rights transferring mailboxes to managers or alternative delivery recipients), updating Phone lists & Intranet site details

Management of Comms Cabinet CAT5 patching using 3COM Switches & Hubs
Monitoring the IT News sections of the media & supplier mail shots/news releases, evaluating software & recommending the introduction of new software applications & procedures to enhance the business “backbone” & to ensure that the company kept at the forefront of new technology & business trends Discussing with Directors/Managers & end users future project requirements or staff requests, e.g. Adobe pdf
Updating on a regular basis when released virus “DAT” updates in order to keep all systems fully protected. Protecting against internet security issues using Firewall(s) & SurfControl filtering integration Development of the MJF Intranet site(s) to provide additional support for users & colleagues
Administration/maintenance of the ACT! CRM (Customer Relationship Management) databases (user logons etc, database maintenance, arranging & detailing customisation) Working closely with Support Companies….Project Management, Support Engineers, ISP (Internet Service Providers) including the selection of the best suited teams/individuals for specific tasks/requirements
Telephone handset installations/relocations, patching into Comms cabinet & assigning extension numbers & working closely with fellow colleagues with programming Replying to clients receiving an “Email Undeliverable” report from the mail server, forwarding on emails to intended recipients where appropriate & replying to sender notifying correct address for future contact

Liaising with suppliers for the ordering of new & replacement hardware & software applications

 Key Holder (in the past called out following break-in’s at the Uxbridge site, dealing with police/security officers etc. working with the Group Purchasing Manager to resolve Insurance claims etc) working to resolve spate of laptop thefts over a period of months prior to the installation of a shutter system. Opening up/closing the office as required, weekend access for personnel
Involvement in training of users in a variety of software applications in conjunction with the HR Manager Management of Network Printing devices

Achievements whilst at MJF:

  • Operating System Consolation – Server: Novell Netware removal prior to “Year 2000”, including Y2K compliance management programme – December 1999. Microsoft Windows NT4 Servers upgraded to Windows 2000 Server/Active Directory & then continuing through to 2004 with the introduction of latest version Windows Server 2003. Desktop: Microsoft Windows NT4 Workstation & Windows’98 Desktop/Laptops upgraded to Windows XP Pro. Email: Microsoft Exchange v5.5 to 2000/2003.

  • Negotiating & setting up of “Hotline” Support contracts for numerous hardware & software applications.

  • Software licencing including OEM licences & the introduction of subscription licencing.

  • Design Studio “state of art” software & hardware introduction, CADstations, large format plotters, colour printers. All Design Studio software licences either on Subscription renewal or on Volume licensing agreements in order to stay at the forefront of design technologies.

  • Liaising with ISP’s for Leased lines/ADSL/SDSL/Broadband client service provision for tenants.

  • Successful Planning & implementation of staff relocation within the Uxbridge site including major Design Studio (CADstations) & BSL relocations within the building including all IT & Voice relocation. MJF City office relocation from Paul Street to Leonard Street, Old Street London offices including Sales, Admin & Design (CADstations) department facilities & IT equipment.

  • Intranet development consisting of both a general site incorporating a wide range of company information, together with extensive on-line “IT Support & Advice” section plus numerous specialist “web portals” & sites including a comprehensive “authorised access” Group IT Support site comprising details of user passwords, support contracts, licensing renewal dates & cover, equipment allocation/serial numbers/asset management & network infrastructure information.

  • Software & Hardware replacement for reliability by introduction of new technologies: e.g. Monitor enhancements 15” > 17” flat screen CRT to 19” flat screen CRT to new 17”/19” flat screen LCD technologies within several departments, Design Studio monitors upgraded to 22” flat screen CRT multimedia monitors. Mouse consolidation from original Logitech/Microsoft Mice through to Microsoft Wheel Ball Mouse to latest Microsoft Optical Wheel mice. Laptop consolation….phasing out of older models & specifications….standardisation & memory enhancements to allow greater performance & ability to run latest software packages such as Microsoft Office 2003. Pocket PC handheld devices from Palm devices.

  • Providing stable secure Intranet services for web based applications such as RS-WEB, working closely with the supplier’s development team.

  • Introduction of replacement technologies for “back office” such as Microsoft Exchange (including remote access technology) & “desktop applications” such as Microsoft Project replacing non-standard or pragmatic software applications (ASTA & MAIL).

  • Introduction of new “back office” technologies including SurfControl web & email filtering techniques comprising of a heavily customised version introduced for the various group companies. Introduction of email disclaimer “footers” to all outgoing emails…including web site address “marketing”….setting up of web site address aliases to personal email address matched against associated company name.

  • Holiday Cover availability support in place covering virtually all aspects of the IT infrastructure. Emergency call-out available remotely.

  • Refurbishment of the Uxbridge Comms Room following major flood, working with “Redd Projects” Project Management team & support companies in order to minimise downtime to business critical IT services.

  • Uxbridge Comms Room development from a single “storeroom” area to a complete fully functioning high tech Comms Room facility.

  • Design & development of a dedicated client web site for MJF Business Relocation.

  • Enhancement/modifications made to Redd Projects web site.

  • Introduction of numerous web based applications to enable users to work off-site/from home such as Outlook Web Access, Citrix Web Interface, Intranet sites for company information/contact details. All set-up with unique URL’s (web addresses for ease of access).

  • Launch of Citrix Metaframe Server for remote site interconnectivity, installation of Citrix clients with the aim of replacing multiple local site servers & their related support issues.

  • Working with Computer Aid International for recycling "End of life IT Equipment" for refurbish charity use. 
     

IT Systems Overview
Supporting Microsoft Desktop Applications: Office Professional, Microsoft Project Professional, VISIO Professional & AutoRoute.
Desktop Operating Systems utilising Windows XP Professional & formally Windows’98SE		 Management & Maintenance of Microsoft Server Operating Systems: Microsoft Windows NT4, 2000 & Windows Server 2003 including Active Directory/SUS plus Microsoft Exchange Server with remote access services Outlook Web Access & Outlook Mobile Access. Microsoft SQL Server, ISA Server & Internet Explorer
Supporting Autodesk AutoCAD, ADT, AutoCAD LT, Autodesk On-site View, Discreet 3ds Max & Autodesk VIZ visualisation products in conjunction with customised bespoke programs supplied by Herman Miller for designing, quotations & parts listing ACT! Customer Relationship Management (CRM) application (developing in conjunction with third party developers, customisation & installation).
Supporting/Upgrading users with Adobe Acrobat/Acrobat Pro/PhotoShop/Encore DVD/Premiere Pro/InDesign software packages Supporting/Upgrading users of Macromedia Director, Fireworks & Flash software applications

Using Symantec pcAnywhere & Norton Utilities to manage remote systems & fault diagnostics

O'Neil's Data Capture Systems
Supporting Maconomy Group Finance solutions utilising Oracle databases via third party support & in conjunction with the Group Finance Director Security backup provision & tape rotation applications provided via DAT & AIT drives using Veritas Backup Exec software additional emergency file/directory recovery using Executive Software's Undelete Server Software
Management & Maintenance of CITRIX MetaFrame Presentation Server running on 100Mbit LAN & WAN router based Microsoft Windows 2000 Server & Server 2003 networks via Windows XP Professional clients over ADSL & SDSL networks together with Web interface for Citrix MetaFrame Server Portal access via Internet browser & Citrix Clients for PDA's & home PC's

File Server’s & Network Infrastructure protected by multiple APC UPS (Uninterruptible Power Supply) devices together with numerous hardware firewalls from Cisco Systems connected to ADSL & SDSL respective services
Mobile devices including the integration of Pocket PC handheld PDA's (Personal Digital Assistant's), Wireless Technology & Microsoft Outlook Mobile Access providing connectivity solutions for mobile devices Development of the Group Intranet site, client portals & IT support sites using Microsoft FrontPage running on the Microsoft Windows Server 2003 platform
Web & email filtering tools using SurfControl applications for Microsoft ISA & Exchange SMTP mail server Anti-Virus protection from McAfee using GroupShield & VirusScan products throughout the group
Installation/Configuration of high-end graphics cards into Windows XP Pro CADstations

Projects underway at time of redundancy:

  • Mobile technology project: GPRS Mobile/Bluetooth laptops connectivity, Blackberry handheld technology for mobile email, iPAQ/GSM/GPRS, Orange SPV/Smart Phone with Microsoft Outlook Mobile Access in place & evaluating.

  • On-going upgrade of existing Servers to Windows Server 2003 from Windows 2000 Server & developing plan for the eventual replacement of Windows NT Server (investigating MS Virtual Server technology).

  • Wargrave Portacabin Project: Replacement Windows XP “dumb” terminals & monitors, transfer of existing printer, UPS (uninterruptible power supply), Citrix reconfiguration & Security service packs.

  • Microsoft Office 2003 introduction upgrading from existing Office XP Pro licences (subscription).

  • Evaluating Windows XP Pro Service Pack 2.

  • Investigation into the EU – European Waste Electrical & Electronic Equipment Directive.

  • ACT! Database consolidation & investigating new upgrade of the ACT! CRM application offering greater compatibility & integration with Outlook.

  • Managing the introduction of Microsoft ISA 2004 (Firewall) installed on replacement server (existing server re-utilisation/rotation).

  • Thatcham Warehouse Project – SDSL interconnectivity, consolidation of MS SQL/O’Neil’s replication server.

  • Investigating possible introduction of “ruggedised” portable with wireless connection for the remote Data Management Warehouse site(s) for data logging/asset tracking throughout the warehouse site.

Comms Room Photo (click thumbnail to enlarge)

Career Experience April 1998 - March 1999

 Paragon Business Furniture plc. (now part of the Logic Office Group)
Comprising 8 users & 4 users respectively + 2 servers

Studio CAD Supervisor - Managing, supporting & developing the Studio’s IT infrastructure within Wembley (team of 8) & Leeds (team of 4) offices based on Microsoft Windows NT Workstation + NT Server environments involving MS Office, Cyco (Drawing Management Database), Corel, VISIO, Adobe, Autodesk & Kinetix applications.
Overview:

  • Setting up Procedures & Maintaining systems to ensure the efficient running of the Paragon Studio IT Infrastructure (CADstations, servers & large format plotters/colour printers): “System Housekeeping”, Anti-Virus procedures, Security back-ups.

  • Investigating new hardware & software packages in order to improve the services offered by the Studio, creating a “CAD Strategy” for Board Approval.

  • Creating Word templates for Work Schedules, Request forms, Fault call log sheets, Fax & Memo headers.

  • Member of the Paragon Web Site Steering committee.

  • Creating Visio documents for Organisation charts, Network Diagrams.

  • Training of staff, discussing their existing IT requirements & needs for the future.

  • Liaison with Paragon Group IT support personnel, arranging Engineer visits, technical support contracts with IT suppliers & developers.

  • Assisting re-cabling Wembley & Leeds Studio environments with CAT 5 standard cabling.

  • Investigating the introduction of SmoothMove Panoramic Viewers for customer presentations.

  • Participating in regular departmental meetings to feedback both existing & future developments within the Studio IT infrastructure & explain new services or facilities available to users. Together with feedback reports from User Group meetings attended.

  • Customisation of AutoCAD Menu’s for selection of Paragon Product Range Planning Symbols.

  • Investigation into Telecommuting for Project Management Team.

  • Producing PowerPoint Presentations for National Sales Meeting/Conference.
     

IT Systems Overview
Hardware
Supporting departmental Microsoft Windows NT4 Server based Local Area Networks (LAN) connected via Hub(s) to Company Wide Area Network (WAN) for Email/data transfer/Internet access (via ISDN), Research Machines Pentium/PII PC’s based hardware running Windows NT4
Output & Support devices

UPS, HP SureStore DAT drives, Iomega 100Mb ZIP drives, Flat bed Scanners, HP DesignJet 650C/750C large format printers, Epson A3+/A2 Colour Inkjet Printers
Supporting Software Applications
AutoCAD Release 13/14, Kinetix 3D Studio MAX 2.5 & VIZ R2, Microsoft Office’97 Professional, Outlook’98, Frontpage’98 & Project 4.1, Adobe PhotoShop LE, PageMaker 6.52 & Acrobat 3.0, Corel DRAW 8.0 & Gallery 1,000,000, Cyco AutoManager Workflow 5.0/5.1, VISIO Standard 5.0, Dr.Solomons Anti-Virus Toolkit, Diskeeper Software (Server/Workstation), WinZip 7.0 file compression utility & Seagate Exec tape backup

Career Experience July 1988 - April 1998

Flexiform Business Furniture Ltd.
 Comprising 12+ & 8 users respectively + 2 servers

 Systems Co-ordinator for Pre-Sales Operations within Flexiform based at their London & Bradford offices - Monthly travelling between sites to perform installations, technical support, troubleshooting, customisation & maintaining systems, together with meetings with Managers & Directors to discuss progress of Development Projects & System Proposals. Previously to moving into IT Management managed the Space Planning department as CAD Space Planning Manager based within the London Sales Centre.

Overview:

  • Responsible for installation & administration of Windows for Workgroups & Novell Netware Local Area Network (LAN) installations at London & Bradford sites, installation & configuration of network hardware & software, together with associated LAN facilities including Electronic mail (Email), Fax & group Scheduling facilities using Novell GroupWise. Proposal put forward to introduce Windows NT Server to replace Peer to Peer LAN for the Bradford Sales & Marketing LAN.

  • Word Processing applications (Microsoft Word) for Sales/Marketing, Service/Installation & Direct Marketing Operations. Production of report to board level on the introduction of Windows based WP system.

  • Development of Planning & Survey departments within the Sales Support departments at Flexiform involving the customisation of standard applications to meet company requirements; Customisation of AutoCAD software using AutoCAD development selection “Menus” for all Flexiform product ranges.

  • Employment of contract & permanent Planning staff, selection of & liaison with Drafting bureau.

  • Upgrading of old PC systems to extend their usable working lives, Intel Overdrive Chips, Memory etc.

  • Contact Management Software for Direct Marketing operations incl. 4th Dimension (Apple Mac based), Tracker (Windows based). - plus limited experience of Goldmine software (Windows based).

  • Installation of Hardware: Memory (SIMM’s), Ethernet Cards, I/O Cards & Graphics Cards to IBM Compatible Personal Computers together with Installation & configuration of New PC’s to existing Local Area Networks.

  • Installation & Configuration of DOS, Windows (various flavours), Novell Netware, Operating Systems.

  • Responsible for the programming & day to day operations of the BT Meridian Norstar Telephone System, Private Circuits via shared speech/data through BT Kilostream MUX connections between sites.

  • Provide Technical support & Computer Training to all departmental members (eight users in Bradford & five directly responsible for in London together with associated Sales department personnel from time to time).

  • Product evaluation, Product demonstrations/presentations of reports & proposals to board members & users.

  • Software/Hardware specifying & purchasing (within agreed annual budgetary constraints).

  • Negotiating & maintaining maintenance contracts for hardware & software.

  • Responsible for the smooth running of various departmental systems.

  • Providing back-up service to the Planning department in Flexiform London office, including on-site visits to clients premises in order to take detailed briefs furniture/planning requirements.

  • CAD Space Planning (Designing Office Furniture layouts for clients) using Autodesk’s AutoCAD through to Release 14.

Summary of Flexiform Projects:

  • Project Manager for the Design & Implementation of the Flexiform “Project Compiler” system, working as a team with users, suppliers & programmers (development based on Microsoft Access v2.0). Subsequent training of eleven staff using new system, (including transition from MS-DOS to Microsoft Windows platform).

  • Proposal put forward to board level concerning recommendations for the replacement of an existing UNIX based Sun SparcStation Design Office Computer System (seven operators) with a new high performance Windows NT PC based system in order to dramatically reduce investment in maintenance, new hardware, training costs. Providing commonality/sharing of three dimensional data between Design & Marketing teams.

  • Additional module produced for Service department utilising common features of the “Project Compiler” system produced for the Pre-Sales department (project shelved).

  • Relocation of the Flexiform London Sales Centre from existing location into new offices. Involving the planning & costing for relocating PC’s & VDU’s, IT & Network cabling, Telecoms, Fax & Modem links.

  • “Project Compiler” System designed to extract all product details automatically from an AutoCAD Space Planning layout or Storage Cabinet Layout to produce fully itemised “Estimates” including price information, discount & product for presentation to clients in order to minimise errors occurred on existing manual system.

  • Investigation & proposal for the introduction of ISDN (Integrated Services Digital Network) to the London, Bradford & Edinburgh Offices in order to share Data, Fax services, Electronic Mail (Email) & Internal telephone services throughout the Pre-Sales Department (project shelved).

  • Integration of existing “stand alone” Bradford Sales Office Windows PC system & Design Office Network to the Sales & Marketing Local Area Network, sharing all Network devices including file, applications & print sharing.

  • Installation of dial-up networking/modems between sites using pcAnywhere software for remote support.

  • Relocation of Edinburgh based AutoCAD system to integrate within the Bradford Sales & Marketing LAN.

  • Introduction of NEXUS contact management DOS program to Windows’95 based system (DOS emulation) within the London Sales Centre.

  • Space Planning & ordering of furniture for the London Sales Centre Sales Office & Showrooms.

  • Investigation into the possible introduction of ISDN (Integrated Services Digital Network) to the London, Bradford & Edinburgh Offices in order to share Data, Fax, Email, Internet & Internal telephone services throughout the London Sales Centre & Bradford Sales & Marketing LAN’s (project shelved).

  • Liaison with Business Design Centre Property Maintenance, Displays & Membership cards.

  • Designing price list data for launch of new Furniture range, working closely with Graphic Designer (using Apple Macintosh - Desktop Publishing) together with other Price List & Literature design.

  • Managing the London based Space Planning department, allocating work & projects. Working to tight deadlines, producing CAD layouts & furniture schedules for use by Sales personnel.

  • London Showroom Reception manning, welcoming clients to the Flexiform London Showroom & arranging for Sales demonstrations where appropriate.

  • Liaison with lighting companies (LUXO), Plant display, Fabric companies, Air Conditioning, Electrics, Lighting, Plumbing, Ordering furniture/Planning Layouts, Networking cabling, BT & Mercury Telecoms (Modem links..).
     

IT Systems Overview
Hardware

Ethernet based Local Area Networks running Novell Netware v4.1/Novell GroupWise v5.2 (London) & Microsoft Windows’95/NT peer to peer/Windows NT Server (Bradford). Windows PC’s used within the Space Planning/Survey, Sales Administration & Service/Installation Departments (London & Bradford) & Marketing Departments (Bradford). Sun SparcStation’s - limited experience running AutoCAD Release 12 for SUN OS. Apple Macintosh - limited experience gained using 4th Dimension Tele-Sales Database system
Output & Support devices

Networked Laser Printers (HP Jet Admin), InkJet & Large Format Plotters. Oce Graphics Direct Thermal Plotters, (Oce remote showroom contract set-up for client demonstrations by Oce Sales Personal within the Flexiform London Showroom)
Operating Systems

Novell Netware v3.12 & v4.1 & Microsoft Windows for Workgroups v3.11 Network Software, Microsoft MS-DOS v3 through v6.3, Windows v3.1, v3.11, Windows’95 & PLUS! (Utilities) together with NT Workstation v3.51 & v4.0. Apple Macintosh (System 7) & UNIX (SUN OS v4.1.3 with Open Windows) - limited experience
Supporting Software Applications

Microsoft Office Professional v4.3 through ‘97 (Windows v3.11/’95): Word (Word Processing), Excel (Spreadsheet), PowerPoint (Presentations), Access (Database) & Schedule+/Outlook’97. Novell GroupWise v4.1 through v5.2 (Integrated Messaging, Scheduling & Email System). Microsoft Mail (Windows v3.11), Exchange (Windows’95) & Windows Messaging System (Email). Autodesk AutoCAD through to Release 14 & AutoCAD LT (CAD applications). Autoroute Express (Route Planner). PaintShop Pro (Image Editing). Lotus Organiser (Personal Scheduler). Visio (Network diagrams etc..). Attachmate Kea 420 (UNIX to PC Terminal Emulation software). Procomm Plus (integrated FAX, Terminal Emulation, Internet Browser). Utilities included: Cheyenne ArcServe for Windows NT/Novell (DAT Drive Back-up system), WinZip, Quarterdeck Cleansweep, WinProbe & QEMM programs, TextPad (Text Editor), RAM Doubler, Internet, Remote Access, Electronic Fax & Email access: Contact Management Program database via external modem, together with remote access for technical support via pcAnywhere & USR modem(s). FaxServe, Lotus SmartSuite’96 & Lotus 1-2-3’97 editions - limited experience

Career Experience July 1981 - July 1988

Aircraft Materials Ltd. (now part of Irvin-GQ)

Working in a Defence industry approved Design Office at Aircraft Materials Ltd. Part of a team of draftsmen & designers producing Engineering drawings for the manufacture of Safety equipment for use on Ejection seats in Military fighter aircraft, together with designing “heavy drop” equipment for parachuting vehicles & supplies to ground forces by air using Hercules C130 transport aircraft.

Summary:

  • Various engineering disciplines were experienced throughout the company including Manufacturing, Assembly & Inspection/Quality Assurance. Experience included the use of various shop floor machinery including Grinders, CNC Milling m/c’s, Vertical drilling m/c’s & Lathes together with Assembly, Measuring & Testing work.

  • Engineering projects included the setting up of a Bill of Materials (BOM) section as part of Computer-Aided Production Management (CAPM) system, working at companies’ office in Newton Abbot, Devon (1988).

  • Setting up a Drawing Office Management System on a IBM PC using SMART Database package (1986-88).

  • Exhibition stand design & manning.

  • Technical Library - Filing/Updating of MoD standards & British Standard publications.

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References available on request

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Page last updated 14 June 2008 17:36