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Curriculum Vitae
Peter
JOHNSON

Personal
Details
Age: 45
Nationality: British
Marital Status: Single
Based at Ashford, Middlesex & Rickmansworth, Hertfordshire, UK
Email
Full driving licence
& business Class 1 insurance
Non-smoker
Key Abilities
-
Over 20
years broad experience in managing, developing, maintaining & controlling
IT network infrastructures involving back office systems & supporting a wide
range of desktop applications.
-
Experienced in managing IT Support Desks, Engineering Application Support &
Helpdesk Management.
-
Demonstrated skills in the Engineering, Interior Design, Office Furniture,
Facilities Management & Travel industries.
-
Problem
solver, able to work under pressure & to tight deadlines, willing to learn
new skills & explore new avenues.
-
Working
knowledge of Computer-Aided Design (CAD) techniques based on a variety of
Intergraph, Bentley & Autodesk tools. Experienced in customisation &
development of CAD packages, licensing & upgrading.
-
Good
communication skills & team player.
-
Broad
range of education including nine years at College culminating in receiving
a Higher National Diploma award in Engineering together with various
specialist CAD & IT related training.
Career Aims Statement
To further
develop my expertise within IT, FM, Engineering or CAD Management environments,
to fully utilise my background, knowledge & experience within IT infrastructure management, Engineering support, Technical support & Helpdesk
management, Strategy planning, Project Lifecycle Management, System development,
Computer-Aided Design (CAD) customisation & development, Network administration; Supporting key business areas, working within a diverse cross section of
businesses, departmental areas & regions.
Career Summary
Career
commenced in the early 1980's within the Engineering Industry working as a
Design Draftsman/Engineer for a Ministry of Defence contractor
based in Watford, Hertfordshire, during which time studied Mechanical/Production
Engineering at West Herts College. This was where first introduced to computers
with CAD & Manufacturing techniques including the use of AutoCAD.
In 1988 moved
into the Office Furniture industry, working as a CAD Space Planner
before moving into an IT Support role of Pre Sales Systems Co-ordinator.
In 1998 joined another Office Furniture manufacturer in the role of
Studio CAD Supervisor followed by an IT Manager role
with an Office Furniture Dealer & Interior Design company based in Uxbridge,
Middlesex.
Following
redundancy in 2004, career moved into the Travel Industry working as an
ICT Manager for a Business Travel company based in Woking, Surrey, &
this role being on a contract basis with the contract ending in March 2006 due
to the IT infrastructure being re-located to the Group HQ in Rochdale, UK.
In May 2006,
returned to the Engineering Industry on a contract basis in the role of CAD Analyst
within the Global IT CAD Support group of
Air Products plc supporting Computer-Aided Design
applications. During July 2008 joined as a permanent employee in the role of
CAD Systems Specialist within the Global Engineering group
supporting Project Collaboration tools, Project Lifecycle Management &
Engineering software applications.
Career
History
-
May 2006 - March 2010:
CAD Systems Specialist at Air Products plc based in Hersham, Surrey. Providers of Gas & Chemical Solutions worldwide,
Industrial Gas Plant Design.
-
April 2005 - March 2006: ICT Manager at Business Travel Management
based in Woking, Surrey. Specialists in
providing bespoke Travel packages to suit a clients Business needs.
-
March 1999 - November 2004:
IT Manager at MJF Group based in Uxbridge, Middlesex. Interior
Design, Design & Build, Business Services & Data Management.
-
April 1998 - March 1999: Studio CAD Supervisor at
Paragon Business Furniture
plc. based in Wembley, Middlesex. Systems
Furniture Manufacturers.
-
July 1988 - April 1998: Pre
Sales Systems Co-ordinator at Flexiform Business
Furniture Ltd. based in Islington, London.
A leading British manufacturer of high
quality Office Systems Furniture with contracts throughout both Public &
Private sectors of industry.
-
July 1981 - July 1988: Design Engineer
at
Aircraft
Materials Ltd. based in Watford, Hertfordshire.
Specialists in the field
of Airborne delivery systems, Man carrying parachute fittings & small
mechanisms.
Qualifications
-
Day release & Evening courses -
studied at
West
Herts College (Watford, Hertfordshire).
-
1987-1993:
BTEC Higher National Diploma
in Engineering (Mechanical/Manufacture).
-
1986-1987: City & Guilds Course
230, Certificate in Computer-Aided Engineering (CAD-CAM, CNC).
-
1985-1987: BTEC Higher National
Certificate in Engineering.
-
1981-1985: B/TEC National
Certificate in Mechanical & Production Engineering.
-
Vocational courses -
studied via distance learning with
Learndirect & Staffordshire
Virtual Learning Centre.
-
2010:
Microsoft Excel 2007 Introductory & Intermediate - Spreadsheet
Management.
-
Excel 2007 Introductory Course Content -
Introduction to organising & analysing business data using Excel
2007. How to create a new workbook, how to enter text & numbers &
how to use a range of formulae & functions to make worksheet
calculations; Identify Excel’s screen components, Open, save
& close workbooks, Move & copy data, Work with simple formulae,
functions & ranges, Change the appearance of a worksheet using
formatting features, Print single worksheets & entire workbooks.
-
Excel 2007 Intermediate Course Content -
Perform complex calculations, how to create & work with large
spreadsheets, how to use charts to highlight trends & how to publish
data on the web; Understand the differences between relative &
absolute cell referencing, Use a range of formulae to complete
complex calculations, Work with advanced commands on the format
menu, Use multiple workbooks & create 3D formulae, Split windows,
freeze frames & hide columns when working with large spreadsheets,
Create & format charts to highlight trends, Publish workbooks as web
pages for viewing or collaboration.
-
2006:
Supporting
Microsoft Windows 2000 - Level 3 (Server & Workstation Support).
-
Course content: Installation of Windows 2000 Professional &
Windows 2000 Server, troubleshooting installations, storage devices, file
systems, Network Protocols & adaptors, TCP/IP & NetBEUI installation, DHCP, DNS & WINS,
Network Security, use of the Microsoft Management Console (MMC), Connection Sharing, Active Directory, Terminal Services,
Server Recovery techniques, Remote Access
Service (RAS), Virtual Private Networking (VPN)
configuration & troubleshooting.
-
2005:
Microsoft Windows 2000 Administration - Level 3
- Windows 2000 Server Management.
-
Course content: Key features of Network administration, use
of Active Directory to manage accounts, PC security & user authenticity,
controlling user permissions, set-up user accounts, NTFS management of files
& folders, manage printing processes, effectively manage files & folders,
manage & store data, use of event logs, back-up & restore data.
-
2005:
Using Microsoft Project - Level 3 - Project Management.
-
Course content: Create Project schedule, customised Microsoft
Project, estimate costs & apply work contours when assigning resources to
tasks, using cost factors, format project styles, plan installation of Microsoft
Project & identify common set-up problems.
-
2005:
Electronic Communication using Microsoft Outlook - Level 2 (Microsoft Outlook 2002)
-
Course content: Navigate the application, communicate with
outlook messages, schedule with Calendar, arrange meetings & contacts, notes & customise Outlook.
-
2005:
Databases - Level 2 (Microsoft Access 2000) - Database Management.
-
Course content: Create databases, tables, forms, sort & filter
data, relational databases, format & print reports.
-
Short
courses - studied at the
Buckinghamshire College of Higher
Education &
CADline in Staines.
Personal Profile
-
Self
motivated, reliable & trustworthy member of staff with management
experience.
-
A
professional attitude projected at all times, coupled with a responsible &
mature approach to all aspects of business.
-
Smart,
reliable & enthusiastic with a flexible attitude to all areas of work.
-
Experience supporting a wide range of back office & end user applications,
working to resolve user’s issues to the full & within Service Level
Agreements (SLA’s).
-
Proven
career record within diverse areas of business, working in both a team
environment & in managing own particular field working closely with
Directors, Managers & end users in order to provide the best solutions
within Company guidelines & Financial budgetary considerations.
Institution/Society Membership & Interests
Career Experience
May 2006 - March 2010
Air Products plc - based at the European
Headquarters in Hersham, Surrey.
We are Air Products (PDF
file)
July 2008 - March 2010:
CAD Systems Specialist
Due to global restructuring, this role is due to be eliminated resulting in
redundancy at the end of March 2010. The technical support functions being
centralised at the Air Products Corporate Head Office within the US.
Joined Air Products as a permanent full time employee in July
2008. Providing
helpdesk support 2nd level support as part of the Global “Phoenix” Help Desk
(supporting Intergraph suite of tools: SmartPlant Instrumentation (SPI), SmartPlant
P&ID & SmartPlant Materials - known under the umbrella
term of "Phoenix" tools internally within Air Products, together with Aspen Zyqad).
2nd/3rd level support via Global STAC support (helpdesk/troubleshooting),
Management using BMC Software
Remedy IT Service Management
tool,
Project Lifecycle Management (PLM) tools using UGS/EDS
Teamcenter
v7 (now part of
Siemens)
- known as STAC & eSTAC (web) within Air Products,
together with involvement within the STAC IT team (Infrastructure support &
testing including upgrades &
Citrix support). March 2009 - dedicated Global
STAC 2nd level, STAC IT 3rd level, Citrix Metaframe support & “Phoenix” 2nd
level support supporting/using Intergraph SmartPlant suite of tools,
including SPF; loader, system administration, desktop client (v3.7),
SmartPlant Engineering Manager (SPEM v4.4), SPI & SP P&ID project setups +
Aspen Zyqad (2006) workspace setup for users. Chair
regular STAC IT/Power User Forum discussion sessions with users.
Support cover provided to on-site & remote users from 07:30 - 16:00 hrs
Monday to Friday to cover UK, Mainland Europe & ASIA (PM) together with
holiday cover/out of hours US support.
May 2006 - July 2008:
CAD Analyst
Working within the ACES CAD Systems team, part of the Global IT
organisation in a contract position providing support for Engineering
development projects, CAD support (Intergraph
tools incl. PDS, Isogen,
Bentley MicroStation/PowerDraft
Computer-Aided Design applications, AutoPIPE & Alias Piping Solutions) together
with Helpdesk Management &
reporting.
Overview of the CAD Analyst role:
-
Providing CAD Support (Level 2) through supporting
Bentley
MicroStation &
Bentley PowerDraft users within Europe, together with support for
regional Autodesk AutoCAD
installations & network licencing.
-
CAD
Support Hotline Troubleshooting.
-
Engineering Application Support including
MathCAD
(Engineering Calculations) &
RIPAC (Estimating & Cost Planning) applications. Installing PDMISO &
Oracle Client applications. Creating ISOIndexes for Project Estimating.
-
Helpdesk system management (using
BMC
Software's Remedy IT Service Management
AR System technology), Producing weekly Remedy Review Reports for senior
management & uploading to AP Shared location for Team viewing.
-
Intergraph PDS (Plant Design System)
Project Set-ups, collaboration projects, liaising with Project Managers &
third party design houses.
-
PDS
Support (Level 1) & assigning tickets to Level 3 support teams in the UK
or US where applicable.
-
Installation of software for new starters/PC's including RIS, plotting etc.
-
Supporting Intergraph
ISOGEN
client/server application. Re-extraction of ISO's for Projects, updating
Excel documentation.
-
Supporting Alias Piping Solutions
applications including I-Data Estimator installations/bug fixes etc.
-
Liaising with colleagues based in the UK, US & China.
-
Updating of ACES CAD Systems Intranet pages (using
Microsoft Content
Management Server - CMS) together
with adding to Air Products Online Share documentation (using
Microsoft SharePoint).
-
File
Conversion of MicroStation <> AutoCAD formats, installation/tracking of
Bentley View
application.
-
Software Installations/Licencing including Bentley PowerDraft
requests/tracking.
-
Asset
tracking of CAD Workstations, maintaining up to date building floorplans of
CAD users within the UK & Europe (MicroStation).
-
Importing of Valve Data from overnight
SmartPlant
Materials (SPMat) (MARIAN)
(Integrated Material Management System) uploads.
-
Supporting
Transoft Solutions AutoTURN - Roadway & Vehicular flow for Plant Design
(setting up Client/Server installation in the UK & working with team in
Shanghai, China). Working with Transoft support personnel based in Canada.
-
Project
Collaboration & FTP Site Transfer of Project Data with third parties, Excel
documentation tracking of collaboration activity.
-
Project
Archiving & Retrieval (DVD/CD media, indexing & arranging off-site
storage/retrievals).
-
Supporting Dual Monitor installations on both Desktop & Laptop workstations
together with
Matrox
Graphics DualHead2Go technology & DELL docking station hardware.
-
Citrix Networking Solutions including client support & New starter
set-ups, Member of STAC testing team for server/version upgrades.
-
Supporting/monitoring overnight Design Review creation process to ensure the
latest models created for viewing the next day.
-
Using
Microsoft Office 2003 & 2007 Suites with Microsoft Outlook 2003 & 2007
Email, Tasks & Diary Scheduling.
-
Working
within a busy Engineering IT Support environment with teams supporting
Frameworks,
SmartSketch,
SmartPlant P&ID
applications running on DELL Hardware & Microsoft Windows XP Pro/VISTA
Operating Systems. Working closely with Level 3 Support teams based within
the UK & US.
-
Monitoring SmartPlant Review session creation.
-
Transferring application between systems, creation of Adobe PDF Distiller
application queues for shared network access.
-
Attending In-house Health & Safety Training sessions.
-
Engineering Application Support. First point of contact for users (via CAD
Hotline, CAD Systems Email or Personal visits), providing Level 1 & Level 2
Support dependant on application & escalating tickets to Level 3 where
appropriate.
-
Member
of the STAC (Product
Lifecycle Management - Document
Management application) helpdesk team - monitoring global emails (UK, US &
ASIA) & Level 1 tickets received from the IT Service Centre. Providing
Level 2 Support, logging user requests &/or escalating trouble tickets to
Level 3 STAC support Teams.
-
Monitoring Phoenix Helpdesk mailbox & raising trouble tickets (Level 1) in
the UK & escalating to Level 2 Global support teams.
-
Answer
"day to day" issues, investigate problems & escalate issues to Level 3
support teams (within the UK & US).
Projects:
-
Development of
BMC Software's
Remedy IT Service Management system to provide statistical
management data of trouble tickets, extracting data into Microsoft Excel
Spreadsheet in order to manipulate data.
-
Setting
up Xerox Network Printers for MicroStation & PowerDraft CAD plotting use.
-
Upgrades to Autodesk AutoCAD including
setting up network licence for client/server access.
-
Compiling spreadsheet of globally located Autodesk applications AutoCAD,
AutoCAD LT, AutoCAD Mechanical, Autodesk Mechanical Desktop/Inventor: User
ID, location, versions & installation paths.
-
Compiling spreadsheet of European based Bentley PowerDraft licence
installations & user allocations.
-
Installation of MathCAD v12 upgrades.
-
Member
of the STAC IT Global team testing "STAC Integ" (testing new versions/bug
fixes prior to user rollout server via Citrix & local).
-
Setting
up SmartSketch application within training suite environment via Citrix
Client.
-
Introduction of AutoTURN Client/Server application (UK & China).
-
Network
installation of RIPAC (Estimating & Cost Planning) application.
-
Creating & applying auto-reply & rules (Outlook 2003/2007) to all user email
messages sent to group distribution list.
Air Products
Dual Screen CAD Workstation (Laptop based version) - 2009 format

(click thumbnail to enlarge)
Career
Experience April 2005 - March 2006
Business Travel Management
- at the time part of the MyTravel Group which included Going Places & Airtours,
later owned by Thomas Cook Group plc and subsequently part of
Forward Travel Management owned by
Midlands Co-operative Society Ltd.
Supporting 90+
users, 130+ PC's & 14 back office servers
ICT Manager based at BTM's head office in Woking, Surrey.
Responsible for managing the IT support team - providing support for
back office servers, managing a busy helpdesk & IT team providing support at
the Head Office location together with remotely supporting 15 regional
Business Travel Centre's (BTC's) located throughout England, Scotland,
Wales, Northern Ireland & until December 2005 offices in the Isle of Man.
Initial
Six month fixed term contract extended twice to 31st March 2006 at which
time all IT infrastructure transferred to Group IT, Rochdale.
Overview of ICT Manager role:
-
Supporting Rack based Compaq/HP &
Fujitsu-Siemens Server technology. Server Operating Systems
including Windows NT4 Server/Advanced Server, Windows 2000 Server &
Windows Server 2003.
-
Supporting
Dell desktop systems together with Toshiba
& Samsung
laptop technology. Desktop Operating Systems including Windows 2000
Professional & Windows XP Professional running Microsoft
Office'97/Outlook'98, Office 2000 & Office XP.
Software installation & hardware upgrades including installing new drivers,
network cards, memory etc.
-
Training & Management of one direct report -
ICT Systems Administrator, day to day work allocation, project
assignments, reviews & appraisals.
-
Carry out daily checks
from off-site (via RAS/Cisco Systems VPN) prior to commencement of the
business working day – comprising of all primarily server status & Oracle
database checks to ensure all systems fully functioning, "ping" test of all
BTM BTC CISCO Systems Routers to ensure all
responding/online. During Business hours all primary servers & routers
continually "pinged" to ensure responding using "FREEping"
technology from
tools4ever.
-
Supporting Network
Printing via
HP JetDirect & HP Web JetAdmin IP printing technology.
Network drives creation & mapping on users workstations, creation of
"home" folders & departmental "drives".
-
Creating new user accounts via BTM's NT Domain & Managing
BTM entry's within MyTravel's Rochdale Data Centre's Microsoft Exchange
email server, distribution lists & user contact details. Creating Public
Folders & additional mailboxes for users & managers alike. Spam controls
provided by MyTravel's Barracuda
Networks
technology.
-
Working closely with
MyTravel
Group plc support services, iSupport Help Desk on-line booking
system via Terminal Services client to MyTravel Group IT.
-
Supporting bespoke database applications running Oracle 8i
Enterprise technology (including ODBC & Oracle Client installs). Travel industry packages including
Galileo,
Focalpoint
& Amadeus travel booking systems together with Elgar Rail Ticketing System.
TIMES 3 "Management Information Solutions" supported by
NextGen Computing,
Net Trans Services, RailPlanner technology provided
& supported by Travel InfoSystems
(monthly updating
of RailPlanner Application via CD supplied).
RADIUS with Radius Wheel
Technology (promotional price tool).
Support
given with updating & supporting as necessary.
-
Business Solutions provided
& supported by
ProCon Solution based in Denmark
including
Pro:TAS, Pro:BSP & Pro:TAS Finance applications. Working with ProCon engineers &
developers to ensure smooth running of applications. Reports produced using
Crystal Reports 8.5 &
Adobe Acrobat (PDF).
Daily monitoring of "Pro:PJC - Print Server" to ensure smooth running of PDF
"Copy" Invoice creation.
-
Maintaining BTM IT Support "Help Desk" Intranet site
including monitoring urgent & non-urgent
requests, deciding on best course of action, assigning support personal,
updating/notifying users.
-
Supporting Woking Head Office
Avaya
"SDX" INDeX Phone
Systems & Programming, liaising with support company
Central Telecom.
Patching in new extensions/programming.
-
Support of Web filtering tools using
customised
SurfControl
application (running on a
Windows 2003 Server/ISA Server 2004 platform), daily authorisation following user requests where
appropriate or resulting from misclassification of site category listing.
-
Use of
Veritas Backup
Exec software application
in conjunction with Compaq SDLT internal tape drives, providing daily,
weekly & monthly scheduled security backups with off-site storage of
archived tapes.
-
Providing daily
McAfee Virus
Protection Management & Distribution (in conjunction with
System Scheduler/PsExec
from Splinterware &
Sysinternals).
-
Internet access provided by
Microsoft
ISA Server & network connection via
CISCO Systems routers working
closely with MyTravel Group's Comms Teams. Supporting
Bay Networks 10/100Mbit Switches &
Comms Cabinet Equipment together with UPS devices.
-
Troubleshooting where required using Remote support
techniques via VNC,
DameWare "Mini Remote Control"
& Cisco
Systems VPN applications including
Out of hours support when required: Supporting users, monitoring
WAN (Wide Area Network) connections, power
failures, web site/intranet uploading, Virtual Private Network (VPN) & dial-up
(RAS) connection issues.
-
Supporting/Maintaining
Nat West
"Bank Line"
dial-up connection for uploading financial data together with
Streamline Point of Sales machines
(connectivity support).
-
Supporting/Configuring of
Blackberry handheld
(Model 7230) devices via
Vodafone Network in conjunction with
the MyTravel Group IT Support Team.
-
Regular PC Hardware & Software
Troubleshooting utilising
Norton Utilities & Norton Ghost,
GetDataBack,
Lavasoft Ad-aware,
CCleaner &
Microsoft Windows AntiSpyware technologies.
-
Installation, support & updating of
Adobe Reader,
WinZip & other
standard utilities & viewers.
-
Providing reproduction service to users based on HP ScanJet A4 Scanner for
scanning documents & CD-R’s using
NERO CD Creator software &
carried out by ICT Systems Administrator.
-
To ensure trouble free execution of
automated starting of “Focalpoint Print Manager” using
System Scheduler via all BTM
BTC’s "Document Print Servers" & via the Woking Comms
Room “Data Collector”. Monitoring of "MIR" traffic from regional
offices though to execution on the Woking based Oracle Servers.
-
Working closely with BTM Human
Resources Executive, instigating results from Display Screen Equipment (DSE)
Risk Assessment/Questionnaires providing replacement (or advice on
adjusting) VDU, keyboard & mouse systems as required.
-
Updating & Patching of Microsoft Office Suites.
-
Maintaining hardware support maintenance contracts, including
HP Servers, HP mono &
colour LaserJet printers.
-
Regular updating of asset management records, "knowledge transfer document",
user access permissions/passwords, IP address allocation, machine name
formatting & domain user
listings. Updating of "HOST" & .BAT files reflecting changes to
server & workstation IP's &/or machine names.
-
Head Office Key holder.
-
Working
out of hours in order to minimise disruption to users & business.
Completed Projects & Achievements:
-
Phasing out of superseded Compaq laptop technology, upgrading Windows NT4
Workstation Operating Systems to Windows 2000 Professional. Phasing out of
Microsoft Internet Explorer 5.0 upgrade to 6.0.
-
Installation/Configuration of Microsoft's
Windows
Server Update Services providing automated Security updates.
-
Customisation of SurfControl Web Filtering application throughout the BTM
network for filtering web site access during specific time periods &
blocking of certain sites for network security & user protection. Designed custom HTML based
"deny" pages, groups classifications & access schedules.
-
Phasing out of Microsoft Proxy Server & replacing with
Microsoft ISA Server in
conjunction with the Rochdale Data Centre Comms Team, updating "Proxy
exceptions" within Internet browser to facilitate connection to Travel
applications/intranet.
-
Introducing
Microsoft Remote Desktop Connection Software Download (Microsoft Remote Desktop) technology within Microsoft Windows 2000
Professional Workstations for connection to MyTravel Intranet via Terminal
Services.
-
Working with Marketing Manager & Business Support
Executive to develop enhanced BTM web presence & micro
sites. www.btmonline.co.uk,
www.manxair.com & BTM Internet
site(s) updating using
Macromedia
Dreamweaver MX
together with integrated databases.
-
Introduction/updating of "RADIUS
Wheel" (travel discounting technology) provided by RADIUS throughout all BTM BTC's.
-
Updating of MyTravel Group Global Address List
& Email Distribution Lists
by removing/adding former & new BTM users contact details to listings in
conjunction with MyTravel iSupport System.
-
Working with Business Support Executive on BTM Staff Discussion Board
introduction.
-
Successful project completion at all BTM regional BTC's consisting of
the replacement of Oki 10i/12i Mono Laser Printers (via shared line
extenders/parallel connection) with new
Hewlett Packard 1320tn Mono Laser Printing technology
& introduction of
HP Color LaserJet 4550dtn Printer at Head Office via Network IP
Printing using HP JetDirect & HP Web JetAdmin.
-
Introduction of
Microsoft
Optical Scroll Wheel Mice to BTM Head Office for enhanced productively
using Office based applications & increased reliability.
-
Software Licence Compliance - Microsoft
Licensing
& Disaster
Recovery/Contingency Planning Project in conjunction with the Director of IT &
Customer Solutions &
MyTravel Group IT Commercial Director.
-
Updating of Microsoft Office’97 Standard & Professional licences within
Woking Head Office with Microsoft Office 2000/Outlook 2000 licences &
installing
associated Service Packs.
-
Updating all BTM BTC's with the
latest Crystal Report templates, uploaded remotely to shared directories on each "Pro:PJC"
workstation in order to facilitate Invoice Printing.
-
Enhancing Telephone System Speed Dial configurations &
creating complete listing of all phone extensions, data & fax connections
within the Woking Head Office.
-
Managing the customisation of
Toolbars within Galileo/Focalpoint Travel Booking Systems. Working with
Business Support Executive to upload amended “Scripts” for travel booking
for associated companies.
-
Hardware & Consumable purchasing in conjunction with the
Director of IT & Customer Solutions.
-
Supporting Data Management Executive's
AMEX &
Diners Club transactions via Dial-up Modem.
-
Analysis of Woking Comms
Room power backup infrastructure, review of existing Uninterruptible Power
Supply (UPS) equipment working with UPS Systems.
-
Replacement Dell desktop PC for Sales Support
Executive from EuroPC including
wireless ergonomic keyboard/mouse.
-
Relocation of Wokingham BTC users & IT
equipment integration with Woking BTC, provision PC's, telephones & desking.
Projects/Development Work:
-
Upgrading remaining BTM Head Office Workstations from Microsoft Office'97 to
Microsoft Office 2000 with Outlook 2000 email clients, upgrading of existing
McAfee VirusScan 4.5 version to later v8.x technology on all workstations &
servers working in conjunction with Licensing compliance project though
MyTravel Group IT Commercial Director.
-
Proposal to upgrade existing Compaq Proliant 3000 NT4 Servers with
replacement HP Proliant DL380,
Microsoft Windows 2003 Servers & transfer of Oracle Databases in
conjunction with contract BTM Oracle DBA from Download Software Ltd. (DLSW),
MyTravel Oracle DBA’s, Giant
Computers & BTM Director of IT & Customer Solutions - upgrading Oracle
to MyTravel Group standard Oracle 9i. Eventual aim to replace existing
Oracle database with Oracle Financials. Project to review consolidation of
existing Windows 2000 RAS Server & File/Print Servers & upgrade to latest
version of Symantec/Veritas Backup Exec (version 10d) &
Maxell SDLT tapes.
-
Preparing test workstations for evaluating/testing/debugging of new database
applications prior to roll-out throughout BTM BTC's. Installing Travel
booking applications & Oracle clients onto laptops for Operation Manager &
Business Support Exec.
-
Consolidation of Email & Web Site Domain names working in conjunction with
web management company. Redirecting of .com addresses to allow misaddressed
email to be delivered to intended recipients & registering of
.eu domain name(s).
-
Investigating "Safe Disposal" of "end of life" IT Hardware (Monitors, PC's
etc) in conjunction with the Sales Support Executive & obtaining information
from local council & London
Facilities Ltd.
-
Evaluating hardware upgrades including replacement laptop technology & flat
screen displays to replace redundant CRT technology within BTM regional
offices from a specification & investment prospective for budget planning &
authorisation.
-
Planning introduction of "ACT! from
SAGE"
for workgroups - Contact Management application within BTM, working in
conjunction with Sales Support Executive, Head of Sales & Account Management
& consultants Inta-Act Ltd.
-
Planning of replacement Group Finance Package based on "Oracle Financials"
in conjunction with the Finance Director & Director of IT & Customer
Solutions.
BTM IT Relocation Project - March 2006:
-
Planning in conjunction with the Senior Desktop Support Manager based at
MyTravel Group IT in Rochdale the relocation of the existing Woking based IT
Infrastructure in order to centralise within the Group HQ in Rochdale with
effect of the IT function ceasing within the BTM Woking Head Office location
with the completion date of March 31st 2006. "Knowledge Transfer"
documentation produced; Server management details, fault finding information
& logon/password authorisation.
-
Liaising with Business Support Executive in order to integrate existing
contents of BTM IT Support site into the BTM Intranet in order to phase out
in-house support system & replacing with MyTravel Group “iSupport helpdesk”
system. Adding desktop shortcuts to all BTM user profile to enable access to
replacement support facilities. Ensuring all workstations have Terminal
Services client installed (Windows 2000 Professional). Monitoring/Processing
MyTravel Oracle Web iSupport IT Support Helpdesk System.
-
Installation & configuration of Intranet based RailPlanner application added
to "new" Windows 2000 Server using IIS, update windows desktop shortcuts,
MyTravel Money & IP/WINS addresses updated for all BTC users pointing to
Group IT.
-
Consolidation of user directories/folders from numerous BTM servers onto a
centralised data server ready for relocation to Rochdale. Remapping of user
network drives & associated personal/departmental security permissions.
-
Ghosting of new drives to External USB
Freecom 160Gb Hard Drive, Removal & transfer of all file servers to
Group IT, Rochdale.
BTM Woking Comms Room - Server Racks & Patch Panels

(click thumbnail to enlarge)
Career
Experience March 1999 - November 2004
MJF Group of Companies
Supporting 70+
users with 15 back office servers
IT Manager based at MJF Group offices in Uxbridge, Middlesex.
Providing Support, Management & Development of IT Infrastructure &
Services within the group (five operating companies) at offices in Uxbridge &
Central London with Operation Centre’s located near Henley-on-Thames & Newbury,
Berkshire.
Made redundant from the MJF Group in November 2004.
|
Typical “Day to Day” Activities &
Responsibilities |
|
Helpdesk & PC Support |
Software licensing programmes,
arranging new/additional licences & managing subscriptions |
|
Remote support out of hours –
Server installs/reboots, monitoring of SurfControl filtering. MJF Data
Management emergency remote support to aid 24 hour operation |
Daily, Weekly & Monthly Security
Back-up/Rotation Tapes |
|
Maintenance contracts |
Prioritising of Projects & Workload |
|
Setting up new starters with IT
equipment (laptops, software, support etc), setting up user logon profiles,
cancelling former user accounts (cancelling remote dial-up, Outlook Web Access
rights transferring mailboxes to managers or alternative delivery recipients),
updating Phone lists & Intranet site details |
Management of Comms Cabinet CAT5
patching using 3COM Switches & Hubs |
|
Monitoring the IT News sections of
the media & supplier mail shots/news releases, evaluating software &
recommending the introduction of new software applications & procedures to
enhance the business “backbone” & to ensure that the company kept at the
forefront of new technology & business trends |
Discussing with Directors/Managers
& end users future project requirements or staff requests,
e.g. Adobe pdf |
|
Updating on a regular basis when
released virus “DAT” updates in order to keep all systems fully protected.
Protecting against internet security issues using Firewall(s) & SurfControl
filtering integration |
Development of the MJF Intranet
site(s) to provide additional support for users & colleagues |
|
Administration/maintenance of the
ACT! CRM (Customer Relationship Management) databases (user logons etc, database
maintenance, arranging & detailing customisation) |
Working closely with Support
Companies….Project Management, Support Engineers, ISP (Internet Service
Providers) including the selection of the best suited teams/individuals for
specific tasks/requirements |
|
Telephone handset
installations/relocations, patching into Comms cabinet & assigning extension
numbers & working closely with fellow colleagues with programming |
Replying to clients receiving an
“Email Undeliverable” report from the mail server, forwarding on emails to
intended recipients where appropriate & replying to sender notifying correct
address for future contact |
|
Liaising with suppliers for the
ordering of new & replacement hardware & software applications |
Key Holder (in the past called out
following break-in’s at the Uxbridge site, dealing with police/security officers
etc. working with the Group Purchasing Manager to resolve Insurance claims etc)
working to resolve spate of laptop thefts over a period of months prior to the
installation of a shutter system. Opening up/closing the office as required,
weekend access for personnel |
|
Involvement in training of users in a variety of software applications in conjunction with the HR
Manager |
Management of Network Printing
devices |
Achievements whilst at MJF:
-
Operating System Consolation
– Server: Novell Netware removal prior to “Year 2000”, including Y2K compliance
management programme – December 1999. Microsoft Windows NT4 Servers upgraded to Windows
2000 Server/Active Directory & then continuing through to 2004 with the introduction of latest
version Windows Server 2003. Desktop: Microsoft Windows NT4 Workstation & Windows’98
Desktop/Laptops upgraded to Windows XP Pro. Email: Microsoft Exchange v5.5 to 2000/2003.
-
Negotiating & setting up of
“Hotline” Support contracts for numerous hardware & software applications.
-
Software licensing including OEM (original equipment
manufacturer) licences &
the introduction of subscription licensing.
-
Design Studio “state of art”
software & hardware introduction, CADstations, large format plotters, colour
printers. All Design Studio software licences either on
Subscription renewal or on Volume licensing agreements in order to stay at the forefront
of design technologies.
-
Liaising with ISP’s for Leased
lines/ADSL/SDSL/Broadband client service provision for tenants.
-
Successful Planning &
implementation of staff relocation within the Uxbridge site including major
Design Studio (CADstations) & BSL relocations within the building including all IT & Voice
relocation. MJF City office relocation from Paul Street to Leonard Street, Old
Street London offices including Sales, Admin & Design (CADstations) department
facilities & IT equipment.
-
Intranet development consisting of
both a general site incorporating a wide range of company information, together
with extensive on-line “IT Support & Advice” section plus numerous specialist
“web portals” & sites including a comprehensive “authorised access” Group IT
Support site comprising details of user passwords, support contracts, licensing
renewal dates & cover, equipment allocation/serial numbers/asset management &
network infrastructure information.
-
Software & Hardware replacement
for reliability by introduction of new technologies: e.g. Monitor enhancements
15” > 17” flat screen CRT to 19” flat screen CRT to new 17”/19” flat screen LCD
technologies within several departments, Design Studio monitors upgraded to 22”
flat screen CRT multimedia monitors. Mouse consolidation from original
Logitech/Microsoft Mice through to Microsoft Wheel Ball Mouse to latest
Microsoft Optical Wheel mice. Laptop consolation….phasing out of older models &
specifications….standardisation & memory enhancements to allow greater
performance & ability to run latest software packages such as Microsoft Office
2003. Pocket PC handheld devices from Palm devices.
-
Providing stable secure Intranet
services for web based applications such as RS-WEB, working closely with the
supplier’s development team.
-
Introduction of replacement
technologies for “back office” such as Microsoft Exchange (including remote
access technology) & “desktop applications” such as Microsoft Project replacing
non-standard or pragmatic software applications (ASTA & MAIL).
-
Introduction of new “back office”
technologies including SurfControl web & email filtering techniques comprising
of a heavily customised version introduced for the various group companies.
Introduction of email disclaimer “footers” to all outgoing emails…including web
site address “marketing”….setting up of web site address aliases to personal
email address matched against associated company name.
-
Holiday Cover availability support
in place covering virtually all aspects of the IT infrastructure. Emergency
call-out available remotely.
-
Refurbishment of the Uxbridge
Comms Room following major flood, working with “Redd Projects” Project
Management team & support companies in order to minimise downtime to business
critical IT services.
-
Uxbridge Comms Room development
from a single “storeroom” area to a complete fully functioning high tech Comms
Room facility.
-
Design & development of a
dedicated client web site for MJF Business Relocation.
-
Enhancement/modifications made to
Redd Projects web site.
-
Introduction of numerous web based
applications to enable users to work off-site/from home such as Outlook Web
Access, Citrix Web Interface, Intranet sites for company information/contact
details. All set-up with unique URL’s (web addresses for ease of access).
-
Launch of Citrix Metaframe Server for
remote site interconnectivity, installation of Citrix clients with the aim of replacing multiple
local site servers & their related
support issues.
-
Working with
Computer Aid International for recycling "End of life IT Equipment" for
refurbish charity use.
-
Working
out of hours in order to minimise disruption to users & business.
|
IT Systems Overview |
Supporting Microsoft Desktop Applications: Office Professional, Microsoft Project
Professional, VISIO Professional & AutoRoute.
Desktop Operating Systems
utilising Windows XP Professional & formally Windows’98SE |
Management &
Maintenance of Microsoft Server Operating
Systems: Microsoft Windows NT4, 2000 & Windows Server 2003 including Active
Directory/SUS plus Microsoft Exchange Server with
remote access services Outlook Web Access & Outlook Mobile Access. Microsoft SQL
Server, ISA Server & Internet Explorer |
|
Supporting Autodesk AutoCAD, ADT, AutoCAD LT,
Autodesk On-site View, Discreet 3ds Max & Autodesk VIZ visualisation products in
conjunction with customised bespoke programs supplied by Herman Miller for
designing, quotations & parts listing |
ACT! Customer Relationship
Management (CRM) application (developing in conjunction with third party
developers, customisation & installation). |
|
Supporting/Upgrading users with Adobe Acrobat/Acrobat
Pro/PhotoShop/Encore DVD/Premiere Pro/InDesign software packages |
Supporting/Upgrading users of Macromedia Director, Fireworks &
Flash software applications |
|
Using Symantec pcAnywhere & Norton
Utilities to manage remote systems & fault diagnostics |
O'Neil's Data Capture Systems
|
|
Supporting Maconomy Group Finance solutions
utilising Oracle databases via third party support & in conjunction with the
Group Finance Director |
Security backup provision & tape
rotation applications provided via DAT & AIT drives using Veritas Backup Exec
software additional emergency file/directory recovery using Executive Software's
Undelete Server Software |
|
Management &
Maintenance of CITRIX MetaFrame Presentation
Server running on 100Mbit LAN & WAN router based Microsoft Windows 2000 Server &
Server 2003 networks via Windows XP Professional clients over ADSL & SDSL
networks together with Web interface for Citrix MetaFrame Server Portal access
via Internet browser & Citrix Clients for PDA's & home PC's |
File Server’s & Network
Infrastructure protected by multiple APC UPS (Uninterruptible Power Supply)
devices together with numerous hardware firewalls from Cisco Systems connected
to ADSL & SDSL respective services |
|
Mobile devices including the
integration of Pocket PC handheld PDA's (Personal Digital Assistant's), Wireless
Technology & Microsoft Outlook Mobile Access providing connectivity solutions
for mobile devices |
Development of the Group Intranet
site, client portals & IT support sites using Microsoft FrontPage running on the
Microsoft Windows Server 2003 platform |
|
Web & email filtering tools using
SurfControl applications for Microsoft ISA & Exchange SMTP mail server |
Anti-Virus protection from McAfee
using GroupShield & VirusScan products throughout the group |
|
Installation/Configuration of high-end graphics cards
into Windows XP Pro CADstations |
Projects underway at time
of redundancy:
-
Mobile technology
project: GPRS Mobile/Bluetooth laptops connectivity, Blackberry handheld
technology for mobile email, iPAQ/GSM/GPRS, Orange SPV/Smart Phone with
Microsoft Outlook Mobile Access in place & evaluating.
-
On-going upgrade of existing
Servers to Windows Server 2003 from Windows 2000 Server & developing plan for
the eventual replacement of Windows NT Server (investigating MS Virtual Server
technology).
-
Wargrave Portacabin Project:
Replacement Windows XP “dumb” terminals & monitors, transfer of existing
printer, UPS (uninterruptible power supply), Citrix reconfiguration & Security
service packs.
-
Microsoft Office 2003 introduction
upgrading from existing Office XP Pro licences (subscription).
-
Evaluating Windows XP Pro Service
Pack 2.
-
Investigation into the EU –
European Waste Electrical & Electronic Equipment Directive.
-
ACT! Database consolidation &
investigating new upgrade of the ACT! CRM application offering greater
compatibility & integration with Outlook.
-
Managing the introduction of Microsoft ISA 2004 (Firewall)
installed on replacement server (existing server re-utilisation/rotation).
-
Thatcham Warehouse Project – SDSL
interconnectivity, consolidation of MS SQL/O’Neil’s
replication server.
-
Investigating
possible introduction of “ruggedised” portable with wireless connection for
the remote Data Management Warehouse site(s) for data logging/asset tracking
throughout the warehouse site.
MJF Group - Comms Room (Uxbridge)

(click thumbnail to enlarge)
Career
Experience April 1998 - March 1999
Paragon Business
Furniture plc.
(subsequently part
of the Logic Office Group)
Supporting 8
users & 4 users respectively + 2 servers
Studio CAD Supervisor based at Paragon's office in Wembley, Middlesex.
Managing, supporting &
developing the Studio’s IT infrastructure within Wembley (team of 8) & Leeds
(team of 4) offices based on Microsoft Windows NT Workstation + NT Server
environments involving MS Office, Cyco (Drawing Management Database), Corel,
VISIO, Adobe, Autodesk & Kinetix applications.
Overview:
-
Setting up Procedures &
Maintaining systems to ensure the efficient running of the Paragon Studio IT
Infrastructure (CADstations, servers & large format plotters/colour printers): “System Housekeeping”, Anti-Virus procedures, Security back-ups.
-
Investigating new hardware &
software packages in order to improve the services offered by the Studio,
creating a “CAD Strategy” for Board Approval.
-
Creating Word templates for
Work Schedules, Request forms, Fault call log sheets, Fax & Memo headers.
-
Member of the Paragon Web
Site Steering committee.
-
Creating Visio documents for
Organisation charts, Network Diagrams.
-
Training of staff,
discussing their existing IT requirements & needs for the future.
-
Liaison with Paragon Group
IT support personnel, arranging Engineer visits, technical support contracts
with IT suppliers & developers.
-
Assisting re-cabling Wembley
& Leeds Studio environments with CAT 5 standard cabling.
-
Investigating the
introduction of SmoothMove Panoramic Viewers for customer presentations.
-
Participating in regular
departmental meetings to feedback both existing & future developments within the
Studio IT infrastructure & explain new services or facilities available to
users. Together with feedback reports from User Group meetings attended.
-
Customisation of AutoCAD
Menu’s for selection of Paragon Product Range Planning Symbols.
-
Investigation into
Telecommuting for Project Management Team.
-
Producing
PowerPoint Presentations for National Sales Meeting/Conference.
|
IT Systems Overview |
|
Hardware |
|
Supporting departmental Microsoft
Windows NT4 Server based Local Area Networks (LAN) connected via Hub(s)
to Company Wide Area Network (WAN) for Email/data transfer/Internet
access (via ISDN), Research Machines Pentium/PII PC’s based
hardware running Windows NT4 |
|
Output & Support devices |
|
UPS, HP SureStore DAT drives, Iomega
100Mb ZIP drives, Flat bed Scanners, HP DesignJet 650C/750C large format
printers, Epson A3+/A2 Colour Inkjet Printers |
|
Supporting Software Applications |
|
AutoCAD Release 13/14,
Kinetix 3D Studio MAX 2.5 & VIZ R2, Microsoft Office’97 Professional,
Outlook’98, Frontpage’98 & Project 4.1, Adobe PhotoShop LE, PageMaker
6.52 & Acrobat 3.0, Corel DRAW 8.0 & Gallery 1,000,000, Cyco AutoManager
Workflow 5.0/5.1, VISIO Standard 5.0, Dr.Solomons Anti-Virus Toolkit,
Diskeeper Software (Server/Workstation), WinZip 7.0 file compression
utility & Seagate Exec tape backup |
Career
Experience July 1988 - April 1998
Flexiform Business
Furniture Ltd.
Supporting
12+ & 8 users respectively + 2 servers
Pre-Sales Systems Co-ordinator based at Flexiform's offices located
within the Business Design Centre in Islington, London N1
Systems Co-ordinator for Pre-Sales Operations based at their London & Bradford offices - Monthly travelling between
sites to perform installations, technical support, troubleshooting,
customisation & maintaining
systems, together with meetings with Managers & Directors to discuss progress of
Development Projects & System Proposals. Previously to moving into IT
Management managed the Space Planning department as CAD Space Planning Manager based within the London Sales
Centre.
Overview:
-
Responsible for installation & administration of Windows for Workgroups & Novell
Netware Local Area Network (LAN) installations at London & Bradford sites,
installation & configuration of network hardware & software, together with
associated LAN facilities including Electronic mail (Email), Fax & group
Scheduling facilities using Novell GroupWise. Proposal put forward to introduce
Windows NT Server to replace Peer to Peer LAN for the Bradford Sales & Marketing
LAN.
-
Word Processing applications (Microsoft Word) for Sales/Marketing,
Service/Installation & Direct Marketing Operations. Production of report to
board level on the introduction of Windows based WP system.
-
Development of Planning & Survey departments within the Sales Support
departments at Flexiform involving the customisation of standard applications to
meet company requirements; Customisation of AutoCAD software using AutoCAD
development selection “Menus” for all Flexiform product ranges.
-
Employment of contract & permanent Planning staff, selection of & liaison with
Drafting bureau.
-
Upgrading of old PC systems to extend their usable working lives, Intel
Overdrive Chips, Memory etc.
-
Contact Management Software for Direct Marketing operations incl. 4th
Dimension (Apple Mac based), Tracker (Windows based). -
plus limited experience of Goldmine software (Windows based).
-
Installation of Hardware: Memory (SIMM’s), Ethernet Cards, I/O Cards
& Graphics Cards to IBM Compatible Personal Computers together with Installation
& configuration of New PC’s to existing Local Area Networks.
-
Installation & Configuration of DOS, Windows (various flavours), Novell Netware,
Operating Systems.
-
Responsible for the programming & day to day operations of the BT Meridian
Norstar Telephone System, Private Circuits via shared speech/data through BT
Kilostream MUX connections between sites.
-
Provide Technical support & Computer Training to all departmental members (eight
users in Bradford & five directly responsible for in London together with
associated Sales department personnel from time to time).
-
Product evaluation, Product demonstrations/presentations of reports & proposals
to board members & users.
-
Software/Hardware specifying & purchasing (within agreed annual budgetary
constraints).
-
Negotiating & maintaining maintenance contracts for hardware & software.
-
Responsible for the smooth running of various departmental systems.
-
Working
out of hours in order to minimise disruption to users & business.
-
Providing back-up service to the Planning department in Flexiform London office,
including on-site visits to clients premises in order to take detailed briefs
furniture/planning requirements.
-
CAD Space Planning (Designing Office Furniture
layouts for clients) using Autodesk’s AutoCAD through to Release 14.
Summary of Flexiform Projects:
-
Project Manager for the Design & Implementation of the Flexiform “Project
Compiler” system, working as a team with users, suppliers & programmers
(development based on Microsoft Access v2.0). Subsequent training of eleven
staff using new system, (including transition from MS-DOS to Microsoft Windows
platform).
-
Proposal put forward to board level concerning recommendations for the
replacement of an existing UNIX based Sun SparcStation Design Office Computer
System (seven operators) with a new high performance Windows NT PC based system
in order to dramatically reduce investment in maintenance, new hardware,
training costs. Providing commonality/sharing of three dimensional data between
Design & Marketing teams.
-
Additional module produced for Service department utilising common features of
the “Project Compiler” system produced for the Pre-Sales department (project
shelved).
-
Relocation of the Flexiform London Sales Centre from existing location into new
offices. Involving the planning & costing for relocating PC’s & VDU’s, IT &
Network cabling, Telecoms, Fax & Modem links.
-
“Project Compiler” System designed to extract all product details automatically
from an AutoCAD Space Planning layout or Storage Cabinet Layout to produce fully
itemised “Estimates” including price information, discount & product for
presentation to clients in order to minimise errors occurred on existing manual
system.
-
Investigation & proposal for the introduction of ISDN (Integrated Services
Digital Network) to the London, Bradford & Edinburgh Offices in order to share
Data, Fax services, Electronic Mail (Email) & Internal telephone services
throughout the Pre-Sales Department (project shelved).
-
Integration of existing “stand alone” Bradford Sales Office Windows PC system &
Design Office Network to the Sales & Marketing Local Area Network, sharing all
Network devices including file, applications & print sharing.
-
Installation of dial-up networking/modems between sites using pcAnywhere
software for remote support.
-
Relocation of Edinburgh based AutoCAD system to integrate within the Bradford
Sales & Marketing LAN.
-
Introduction of NEXUS contact management DOS program to Windows’95 based system
(DOS emulation) within the London Sales Centre.
-
Space Planning & ordering of furniture for the London Sales Centre Sales Office
& Showrooms.
-
Investigation into the possible introduction of ISDN (Integrated Services
Digital Network) to the London, Bradford & Edinburgh Offices in order to share
Data, Fax, Email, Internet & Internal telephone services throughout the London
Sales Centre & Bradford Sales & Marketing LAN’s (project shelved).
-
Liaison with Business Design Centre Property Maintenance, Displays & Membership
cards.
-
Designing price list data for launch of new Furniture range, working closely
with Graphic Designer (using Apple Macintosh - Desktop Publishing)
together with other Price List & Literature design.
-
Managing the London based Space Planning department,
allocating work & projects. Working to tight deadlines, producing CAD
layouts & furniture schedules for use by Sales personnel.
-
London Showroom Reception manning, welcoming clients to the
Flexiform London Showroom & arranging for Sales demonstrations where
appropriate.
-
Liaison with lighting companies (LUXO), Plant display, Fabric companies,
Air Conditioning, Electrics, Lighting, Plumbing, Ordering furniture/Planning
Layouts, Networking cabling, BT & Mercury Telecoms (Modem links..).
|
IT Systems Overview |
|
Hardware |
|
Ethernet based Local Area Networks
running Novell Netware v4.1/Novell GroupWise v5.2 (London) & Microsoft
Windows’95/NT peer to peer/Windows NT Server (Bradford). Windows PC’s
used within the Space Planning/Survey, Sales Administration &
Service/Installation Departments (London & Bradford) & Marketing
Departments (Bradford).
Sun SparcStation’s - limited experience running
AutoCAD Release 12 for SUN OS. Apple
Macintosh - limited experience gained using 4th Dimension
Tele-Sales Database system |
|
Output & Support devices |
|
Networked Laser Printers (HP Jet
Admin), InkJet & Large Format Plotters. Oce Graphics
Direct Thermal Plotters, (Oce remote showroom contract set-up for
client demonstrations by Oce Sales Personal within the Flexiform London
Showroom) |
|
Operating Systems |
|
Novell Netware v3.12 & v4.1 &
Microsoft Windows for Workgroups v3.11 Network Software, Microsoft
MS-DOS v3 through v6.3, Windows v3.1, v3.11, Windows’95 & PLUS!
(Utilities) together with NT Workstation v3.51 & v4.0.
Apple Macintosh (System 7) & UNIX (SUN OS v4.1.3 with Open Windows)
-
limited experience |
|
Supporting Software Applications |
|
Microsoft Office Professional v4.3
through ‘97 (Windows v3.11/’95): Word (Word Processing), Excel
(Spreadsheet), PowerPoint (Presentations), Access
(Database) & Schedule+/Outlook’97. Novell GroupWise v4.1 through
v5.2 (Integrated Messaging, Scheduling & Email System). Microsoft
Mail (Windows v3.11), Exchange (Windows’95) & Windows
Messaging System (Email). Autodesk AutoCAD through to Release 14
& AutoCAD LT (CAD applications). Autoroute Express
(Route Planner). PaintShop Pro (Image Editing). Lotus
Organiser (Personal Scheduler). Visio (Network diagrams etc..).
Attachmate Kea 420 (UNIX to PC Terminal Emulation software).
Procomm Plus (integrated FAX, Terminal Emulation, Internet Browser).
Utilities included: Cheyenne ArcServe for Windows NT/Novell (DAT
Drive Back-up system), WinZip, Quarterdeck Cleansweep, WinProbe & QEMM
programs, TextPad (Text Editor), RAM Doubler, Internet, Remote
Access, Electronic Fax & Email access: Contact Management Program
database via external modem, together with remote access for technical
support via pcAnywhere & USR modem(s).
FaxServe, Lotus SmartSuite’96 & Lotus 1-2-3’97 editions - limited
experience |
Career
Experience July 1981 - July 1988
Aircraft
Materials Ltd.
(subsequently
part of Irvin-GQ)
- based in Watford, Hertfordshire.
Specialists in the field of Airborne delivery systems, Man carrying parachute
fittings & small mechanisms for both Civil & Military applications. Used by
British MoD; RAF, Army & Navy + Commonwealth & Foreign governments.
Design Engineer
(initially Trainee Draftsman and following
training/shop floor experience became a Design Draftsman).
Working in a
Defence industry approved Design Office. Part of a
team of draftsmen & designers producing Engineering drawings for the manufacture
of Safety equipment for use on Ejection seats in Military fighter aircraft,
together with designing “heavy drop” equipment for parachuting vehicles &
supplies to ground forces by air using Hercules C130 transport aircraft.
The Design Office approved by the MoD in accordance with AQAP 1 & CAA Group A1.
Working to Def-Stan (Defence Standard) 00-970, 0510 & BS.308 drawing practices.
Summary:
-
Various engineering disciplines were experienced throughout
the company including Manufacturing, Assembly & Inspection/Quality Assurance.
Experience included the use of various shop floor machinery including Grinders, CNC Milling m/c’s, Vertical drilling m/c’s & Lathes together with Assembly,
Measuring & Testing work.
-
Engineering projects included the setting up of a Bill of Materials (BOM)
section as part of Computer-Aided Production Management (CAPM) system, working
at companies’ office in Newton Abbot, Devon (1988).
-
Setting up a Drawing Office Management System on a IBM PC using SMART Database
package (1986-88).
-
Exhibition stand design & manning.
-
Technical Library
- Filing/Updating of MoD standards & British Standard publications.
Demonstrating AML Quick Release Fitting
(QRF) within Harrier (RAF Hendon)

(click thumbnail to enlarge)

References available on request
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07 March 2010 11:52
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